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The article describes the Library of the Future, which refers to a model for a physical facility and virtual space that can expect, identify and adapt to changes. The next-generation library is said to be capable of marshalling greater resources to enhance user experience by means of technology adaptations and organizational structure. The challenges facing libraries as of 2010 including access issues and understanding user need are discussed. Also discussed is the approach of the Library of the Future to library products and services.

The article focuses on financial information literacy services being offered at libraries through the Smart investing@your library initiative in the U.S. Such resources are said to be made available to over eight million library patrons across the country. Also cited are the ways being used by the libraries to reach their users, including social networking tools. The benefits of staff training that is noted to be an important element of the initiative are mentioned.

Focuses on the provision of Internet access for children and teenagers through public libraries in the United States. Attitude of children toward the Internet; Problems with Internet access for children; Recommended Web sites and search engines for children and teenagers.

Focuses on the digital reference service offered by libraries in Canada. Benefits of digital services to library users; Relationship between reference and instructional services; Questions usually asked by library users.

The author encourages professional librarians to create library programs aimed at ensuring the maximum use of books already purchased by patrons. Automating old-fashioned book exchanges seems an attractive alternative. The author asserts that librarians must establish a clear, new image of what they do. The people who may or may not use their services, but who all have something to do with paying for them, often still think their primary function is to tend to collections of print materials sitting in buildings designed for that purpose.

The author recalls an experience of working in a library whose efforts to promote its resources to patrons backfired. She calls upon Online Public Access Catalogue vendors to integrate recommendation engines with circulation records to produce a service that will promote items still on the shelf. She believes that any change in the library's system that may improve its services to patrons without a significant increase in operation costs is a good idea.

Several interviews with users of Disk of Knowledge (DOK) online library concept are presented. When asked what they like most on their use of the DOK Library Concept Center a respondent says it is the availability of diverse resources such a books, music and computer while others say it is the design of the building and the excellent customer service. On the three things they want to change in the DOK Library Concept Center, respondents say it is adding more sheet music, having lower shelves and directing users to the English section.