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Maintenance, an important concept in the organizational literature, is often assumed to be a key factor in the low levels of sensitivity to client needs and demands apparent in many human service organizations. This paper uses data from a national sample of juvenile courts to demonstrate, however, that maintenance may relate to other variables in ways that are at variance with the common assumption. The maintenance of internal organizational operations is bound closely to the development of ties to the community; as a result, strong emphasis on maintenance actually leads to high levels of sensitivity to clients when certain environmental forces demand it. This positive relation is especially strong when organizations are highly vulnerable to external pressures. Such results suggest a contingent view of the role of maintenance in organizations and imply some further directions for research. [ABSTRACT FROM AUTHOR]

The major criticisms of the dominant comparative structural and structural contingency approaches to organizations were examined and found to possess at least ten major limitations. These structural approaches have resulted in an emphasis on organizational efficiency, goals, consensus, statics, and constraints of the environment, size, and technology which perpetuate the status quo; but the analysis of power, change, conflicts of interest, and individual volition have been obscured. Although structural analysis has resulted in some limited abstract generalizations concerning the form of organizations, these generalizations do little to contribute to understanding organizational processes, strategic choice, and power relationships. These important aspects of organizations could be unmasked by viewing organizations as arenas of micro-individual and group interests as well as arenas through which macrosocietal, class, and multinational interests and conflicts are played out. To minimize these limitations in the analysis of organizations, triangulations of perspectives, levels of analysis, sources of data, and methodologies are suggested. [ABSTRACT FROM AUTHOR]