Search

This paper is concerned with the effects of members on organizations. We looked at the kinds of responses organizations can make to members, the connection of different responses to the type of relationship between organization and members, the choice of different organizational responses, and the conditions maximizing effects of members. The term "organizational response" is used to cover both new developments which are customarily thought to be changes and those which are not usually viewed as changes. The basis for distinguishing two major types of responses to members is how the pressure for change is handled: Any new activities, procedures, norms, or goals introduced in order to alter or manipulate the source of pressure on the organization are called controls. Any new activities, etc., introduced in order to alter or manipulate the targets of pressure are called organizational modifications. The most important organizational responses to members are social controls. These may involve major redistributions of resources, the creation of new departments and services, dramatic shifts in conceptions of the organization's purposes, and so on. At the same time, they represent attempts by agents of the organization to resist, control, contain, manipulate, and prevent possible influence from members on the organization. Many times, these attempts to protect the organization are more costly than modifying those aspects of the organization which are the targets of influence. The social controls can backfire and engender greater member disaffection. Nevertheless, it was assumed that social controls should be a preferred response when pressures from members occur. Should the range of controls available to an organization become depleted—either because it has few available or because previous attempts at control have failed—organizational modifications then occur. [ABSTRACT FROM AUTHOR]