1. The Impact of Interdisciplinary Teams on Organizational Relationships.
- Author
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Fry, Lincoln J. and Miller, Jon P.
- Subjects
ORGANIZATIONAL sociology ,CUSTOMER relations ,PUBLIC administration ,SERVICE industries ,INTERORGANIZATIONAL relations ,BUSINESS communication - Abstract
We argue that earlier characterizations of clients are inadequate in considering the complexities of organizational-client relations. Some writers assume that client alienation is an inevitable outcome of certain types of bureaucratic structures (e.g., welfare). We show that in the face of large service organizations, some clients fail to experience significant amounts of alienation by forcing organizations to vacate traditional bureaucratic forms and processes. The lack of alienation is accounted for by clients' expertise, political organization, and their access to bureaucracy. [ABSTRACT FROM AUTHOR]
- Published
- 1974
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