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Emerging economies like Brazil, India China and Russia have finally claimed it’s rightful place on the global economic map and at the same time some other economies like Indonesia, Turkey, Nigeria and Mexico are rapidly growing in importance. This marks the beginning of a new economic order which is instrumental in shaping the global economic development and shape new paradigms to address the political and economic issues faced by the world. However, none of this development comes without posing some unique challenges. Removal of poverty and lack of employment definitely remain a common challenge for most economies in transition. But far more pressing are the issues of social inequality and environmental sustainability that these economies need to address. Economies have to adopt strategies to integrate sustainability with growth and move towards inclusive development that is socially, economically and environmentally profitable. Sustainability is bound to emerge as a key driver to generate necessary momentum to bring about a ‘ new balance’ between developing economies, emerging economies and developed economies of the world.

The paper takes the track towards the web-data mining techniques used in customer relationship management and its significance in different categories of businesses operations. The Customer Relationship Management is combined with the Data Mining Techniques and is further analysed to identify its benefits for the healthcare sector. The extensive review of literature is being carried in three dimensions i.e. Data Mining Techniques, Customer Relationship Management, HealthCare Sector so that they can be combined to analyse its benefits. The major techniques of Data Mining i.e. Segmentation, Association, Modelling, Detection and Deviation is associated with CRM life cycle stages to identify the benefits. It can serve as the base for the future research of application Data Mining Technique for the large volume of health data. This analysis can greatly help to achieve the customer satisfaction, customer retention and ultimately in achieving the customer loyalty. The paper presents the review of literature carried in 3 dimensions i.e. Customer Relationship Management, Data Mining tools and Techniques and CRM and Data Mining for the Healthcare Sector.