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The adoption of Business intelligence (BI) has become increasingly prominent among organizations for attracting customers and gaining a competitive edge. This becomes even more important for small and medium enterprises (SMEs) which face immense pressure to retain existing customers and attract more customers for survival. This study presents a systematic literature review of studies investigating the impact of BI on customer relations with exclusive focus on Indonesia, which has a growing number of SMEs (also called ‘UMKMs’). By examining 15 papers published between 2013 to 2024, the findings of the study highlight that BI contributes to building better connections with customers and making them feel more engaged and satisfied. This study provides valuable insights for SMEs in Indonesia to adopt BI to attract more customers. The findings of the study also lay the foundation for future research, especially those wanting to perform an empirical investigation. [ABSTRACT FROM AUTHOR]

Tidal energy is considered as one of the most promising forms of renewable energy generation due to its environmental friendliness and predictability. The goal of this work is to conduct a thorough literature review on various approaches for optimizing tidal energy output in Indonesia. Tidal current research published between 2014 and 2022 were chosen for further investigation based on literature criteria. The selected primary papers revealed that contemporary tidal energy research focuses on four subjects and trends: resources, numerical modeling, geographic information systems (GIS), and experimental studies. The findings of this study also indicate methodologies that are commonly mentioned and so important in the field of tidal current energy. [ABSTRACT FROM AUTHOR]