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Tourism has become prominent on the national scene, both for national authorities and society. In this environment, the hotels’ branch manager plays a key role in which managerial competences are required to manage the project and the provision of services. For this reason, the objective of this research was to identify and analyze the management competences of hotel managers in Tiradentes (Minas Gerais, Brazil). For that, a field research with descriptive, qualitative and quantitative approach was carried out. It was observed that inns are family-owned businesses with little training in the area and the main role of managers is to be a mentor, focusing on human relationships. The inns contribute to the management of competences process, which occurs mainly due to an individual’s daily action in the organization, also as with formal training incentives. Finally, we present the research limitations and suggestions for future research.

This theoretical essay seeks to shed light on and synthesise the concept of resilience in relation to employees and organisations and to propose an integrated analysis model. The results include a research agenda embracing methodological aspects and thematic connections, which can contribute to an expanded debate on the construct of resilience that involves differentiated levels of analysis. A historic review of the concept’s discussion and its specificities are presented, including the following organisational resilience constructs. The first is the procedural, dynamic and ecosystemic capacity activated by people (i.e. individual resilience) and processes (i.e. systemic resilience) in the face of adversity. The second is the generation of responses that facilitate the recovery of balance. The last construct is healthy adaptation through key elements’ activation through subjective (i.e. internal) and objective (i.e. external) plans, which can be reinforced or renewed during the entire process. This approach thus ensures the sustainability of resilience-related results and/or the expansion of individuals and organisations’ capacity for resilience.

This study sought to analyse the relationship between burnout variables and retaliatory attitudes in young workers. A descriptive case study was conducted based on a quantitative approach, focusing on young people in two Brazilian state capitals: Curitiba in Parana, and Porto Alegre in Rio Grande do Sul. A three-part questionnaire was administered, and the final sample contained 526 valid survey forms. The data analysis used exploratory factor analysis and structural equation modelling. Emotional exhaustion is related to individuals’ feelings of indignation at perceived injustices and perceptions of justice. Low personal accomplishment is negatively related to judgment of retaliation. The latter finding contributes significantly to the literature, which has few articles linking these two constructs. Organisations can use the results to improve how they deal with younger workers and their specific burnout and retaliatory attitudes, thereby improving quality of life for not only all workers on the job but also young people specifically

Given the idiosyncrasies of call center work, its impact on the lives of employees and their possible reactions, we analyzed what forms of retaliation can occur in such an environment by considering gender. We performed qualitative descriptive research. We have interviewed 20 call center agents (9 men and 11 women) in Belo Horizonte, the capital city of Minas Gerais state, in Brazil. We fully transcribed all interviews and subjected the data to discourse analysis (the French approach). The results showed that in this case, there was no gender difference regarding perceived unfairness. Thus, workers of both genders often retaliate and consider their actions to be reasonable.

Given the importance of time as a category of analysis in organisational research, this study’s objective was to analyse the time perceptions of young Brazilian workers. The study was guided by the five time dimensions proposed by Bluedorn and Jaussi (2007): polychronicity, speed, punctuality, temporal depth and entrainment. The field work consisted of a descriptive case study, paired with a quantitative analysis of data collected with a structured, closed and self-administered questionnaire based on Paiva, Dutra, Santos and Barros’s (2013) Time Perception Scale. The data were analysed using univariate and bivariate statistics. Monochronic, slow and punctual behaviours, with past temporal depth, predominate among young workers. The results also show that respondents are highly temporally entrained from various perspectives, particularly entrainment through synchrony, followed by entrainment through leadership and conduction. Based on these findings, the contributions and limitations of the study are presented, and new possibilities for future research are suggested.

O objetivo desse estudo foi descrever e analisar como se configuram as competências docentes, ideais e reais, na educação a distância (EAD), na percepção de discentes e docentes de um curso de graduação em Administração de uma instituição particular brasileira. O referencial teórico abordou competência profissional docente e especificidades na EAD. O estudo de caso, exploratório e descritivo, contou com abordagens quantitativa e qualitativa (triangulação). 107 questionários foram respondidos por alunos e foram realizadas 10 entrevistas (5 alunos, 5 professores). Os resultados apontaram um desnível entre o que se espera do professor e o que ele efetivamente vem realizando junto aos alunos, fato preocupante para todos os envolvidos. Diante dos achados e das limitações, sugestões para pesquisas futuras foram alinhadas.

Este estudo buscou descrever e analisar como se encontram configurados os valores organizacionais e do trabalho de jovens trabalhadores. Eles foram escolhidos devido às suas idiossincrasias e aos contextos de trabalho em que usualmente se inserem. Realizou‐se um estudo de caso descritivo, com abordagens quantitativa e qualitativa (triangulação metodológica). Os dados de 670 questionários e 20 entrevistas foram submetidos a tratamento estatístico e análise de conteúdo, respectivamente. Observou‐se uma convergência entre valores organizacionais (“realização”) e do trabalho (“realização no trabalho”), os quais amparam comportamentos voltados para realização de objetivos e construção de carreira que permita aprendizagem permanente e crescimento pessoal e profissional. Diante dos achados e das limitações do estudo, foi traçada uma agenda para pesquisas futuras.