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Designing a viable carsharing system in a competitive environment is challenging and often dependent on a myriad of decisions. This paper establishes and presents an integrated conceptual decision-support framework for carsharing systems, encompassing critical decisions that should be made by carsharing organizations and users. To identify the main decisions in a carsharing system, and the inputs and interactions among them, it is crucial to obtain a comprehensive understanding of the current state of the literature as well as the business practices and context. To this aim, a holistic and in-depth literature review is conducted to structure distinct streams of literature and their main findings. Then, we describe some of the key decisions and business practices that are often oversimplified in the literature. Finally, we propose a conceptual decision-support framework that systematizes the interactions between the usually isolated problems in the academic literature and business practices, integrating the perspectives of carsharing organizations and of their users. From the proposed framework, we identify relevant research gaps and ways to bridge them in the future, toward more realistic and applicable research. • We conduct a holistic literature review, structuring its distinct streams. • We propose an integrated decision-support framework for carsharing systems. • The framework is supported by real business practices and academic literature. • Relevant research and managerial insights are derived from this framework. • Main insights relate to pricing, fleet balancing, and demand modeling. [ABSTRACT FROM AUTHOR]

First-mile logistics tackles the movement of products from retailers to a warehouse or distribution centre. This first step towards the end customer has been pushed by large e-commerce platforms forming extensive networks of partners and is critical for fast deliveries. First-mile pickup requires efficient methods different from those developed for last-mile delivery, among other reasons due to the complexity of cargo features and volume — increasing the relevance of advanced packing methods. More importantly, the problem is essentially dynamic and the pickup process, in which the vehicle is initially empty, is much more flexible to react to disruptions arising when the vehicles are en route. We model the static first-mile pickup problem as a vehicle routing problem for a heterogeneous fleet, with time windows and three-dimensional packing constraints. Moreover, we propose an approach to tackle the dynamic problem, in which the routes can be modified to accommodate disruptions — new customers' demands and modified requests of known customers that are arriving while the initially established routes are being covered. We propose three reactive strategies for addressing the disruptions depending on the number of vehicles available, and study their results on a newly generated benchmark for dynamic problems. The results allow quantifying the impact of disruptions depending on the strategy used and can help the logistics companies to define their own strategy, considering the characteristics of their customers and products and the available fleet. • A tool to plan the first-mile collection of parcels by a courier is provided. • Packing and shipping the products are jointly optimized. • Uncertainty caused by disruptions and changes is tackled. • Algorithms for static and dynamic VRPTW with packing constraints are proposed. [ABSTRACT FROM AUTHOR]