1. Kentucky Answered Call of the Future -- But Got Bad News.
- Author
-
Morse, Dan
- Subjects
- *
CONTRACTING out , *CALL centers , *PLANT shutdowns , *SERVICE industries , *PUBLIC-private sector cooperation , *CUSTOMER services , *SERVICE centers , *BUSINESS relocation , *COMPUTER technical support , *COMPUTER industry customer services - Abstract
Focuses on outsourcing of jobs from America with particular attention paid to Sykes Enterprises Inc., which set up national call centers in Kentucky. Amount in cash and tax incentives given by the state of Kentucky to lure Sykes Enterprises; Number of Sykes' national call centers that have closed or are in the process of being closed in the past two years; Assessment of new call-centers opening the United States, indicating limited options for displaced call-center workers in Kentucky, according to Brad Cleveland, head of Incoming Calls Management Institute, a consulting and training company; Comments from Russell Staiger, president of Bismarck-Mandan Development Association, regarding the incentives Bismarck (N.D.) put together to lure Sykes.
- Published
- 2004