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Purpose. The aim of the paper is to present the results of the research of users of the Library and Reading Room Bogdan Ogrizović, Zagreb City Libraries about the use of library resources in the crisis caused by the SARS-CoV-2 virus and the COVID-19 illness it causes. Approach/methodology/design. A printed questionnaire was used as a principal method for research in the premises of the Library and Reading Room Bogdan Ogrizović, Zagreb City Libraries on a convenience sample of research participants. Findings. The results of the research have shown a continuing interest of the library users for the Library and Reading Room Bogdan Ogrizović, Zagreb City Libraries in spite of an emergency situation caused by Covid. The results have also shown an increased use of digital information resources in the period of time when the library was closed due to the pandemic. The results showed which library services were used the most when the library was closed also due to the pandemic. Furthermore, the results indicated a dominant orientation of the library users towards printed library material as well as the desire for the increased acquisition of this type of library material, together with the digital versions in the future. Practical implications. The results of the research of library users in the Library and Reading Room Bogdan Ogrizović, Zagreb City Libraries are applicable in the planning process of library material acquisition as well as for the development of annual programs in libraries and long-term plans of development of digital information resources in public libraries. Social implications. The paper indicates a stable position of public libraries in local communities and the constant need of users for public libraries in an emergency situation caused by the pandemic and an earthquake. Therefore, public libraries continue being a pillar of society in emergency situations and crises offering their information and related library services to the local community. Originality/value. The research of the library users of the Library and Reading Room Bogdan Ogrizović, Zagreb City Libraries was conducted during ongoing emergency situation and crisis which is a topic less researched in public libraries. The research in this article is a rare example of an investigation of public library users in a real emergency situation. [ABSTRACT FROM AUTHOR]

Purpose. The aim of this research was to determine the information needs and reading habits of the users of the mobile library services of the Zadar Public Library, as well as their satisfaction with the existing services and the choice of library materials available at the mobile library service. The purpose was to gather user feedback in order to support the continuation of the services that are important to the users, with the possible further service improvements. Approach/methodology/design. The research included a questionnaire that was distributed to 100 mobile library users of all ages during the summer of 2019, and two interviews with the information services librarians that were conducted during the summer of 2020. The sample included the users from the islands and coastal areas that are served by the mobile library no. 2 from the Zadar City Library. Findings. Pupils and adults are the two main groups of mobile library users. The pupils borrow more multimedia, entertainment, and sports books, and they read children's books, while the adults borrow more fiction and non-fiction books. The adult users, who are employed or retired, stated that they were mostly satisfied with the choice of books, while the pupils were completely satisfied. The users were completely satisfied with the information services librarians. These librarians take care of user recommendations and availability of library materials because they are well aware of the needs of the regular library members. Research limitations. The sample did not include the mobile library service no. 1, which serves mainly the inland of the Zadar County. The research was conducted during the summer, and most of the mobile library stops that are next to the schools were empty because of the summer holidays. Practical implications. Further improvement of library services and acquisition of new library materials can be carried out on the basis of the user suggestions and their satisfaction with the availability of library materials. Social implications. An insight into the needs of the mobile library users in rural areas enables further work on equalizing access to information in both rural and urban areas. The high user satisfaction confirms the irreplaceable role of the Zadar Public Library mobile library service in the county settlements that do not have stationary libraries. Originality/value. Considering that there are very few similar surveys in Croatia related to mobile libraries, the methodology and the results of the work can serve other mobile library services as an example of good practice when they wish to examine the needs and satisfaction of users in order to improve the services. [ABSTRACT FROM AUTHOR]

Purpose. The aim of this paper is to describe and critically analyse the application of citation analysis in the evaluation of the "Andrija Štampar" Library collection, an academic library of the Zagreb University School of Medicine, the School of Public Health in Croatia. Methodology/Approach. A total of 235 master's theses from the Graduate Program of Studies in Nursing at the University of Zagreb School of Medicine in the period from 2014 to 2017 were examined using citation analysis. The selected sample of master's theses has a broad range of specialisations which encompass key disciplines in medical sciences. Results. The results show that the library collection meets the needs of this specific group of users. The study revealed that the journals were the most preferred source of information used by the students in the field of nursing, accounting for 55.7% of total citations. The nursing students used the journals familiar to them that are easily accessible and available in open access. Practical implications. This paper indicates that citation analysis is a valid method for collecting indicators on the actual use of library information sources. Originality The paper aims to contribute to the understanding of the quality of library collections in the academic library. [ABSTRACT FROM AUTHOR]