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Objective. The aim of this paper is to critically review the content and outcomes of education for library reference work at the Department of Information Science, Faculty of Humanities and Social Sciences (Josip Juraj Strossmayer University of Osijek) and compare them with the competency matrix for library reference described in the publications of the American Library Association. Approach/Methodology/Design. An analysis of the current study program was conducted to identify all courses that off er competencies and skills necessary for work in the information and reference servic. These were then compared with existing guidelines and competencies for library reference work. Results. Department of Information Science, Faculty of Humanities and Social Sciences (Josip Juraj Strossmayer University of Osijek) off ers courses that cover the necessary competencies for library reference work. Limitations. The conclusions are based on a comparison of the Department of Information Science, Faculty of Humanities and Social Sciences (Josip Juraj Strossmayer University of Osijek) study program with publications of the American Library Association. Many educators and practitioners use those publications but they do not necessarily refl ect the Croatian experience of library reference work.....Originality/Value. The paper presents an analysis of the university study program at the Department of Information Science, Faculty of Humanities and Social Sciences (Josip Juraj Strossmayer University of Osijek) in terms of competencies required for library reference work in the reference service, which has not been conducted before. [ABSTRACT FROM AUTHOR]