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Purpose. The paper presents a chronological overview of the program activities that were carried out in the Podsused Library during seven years as part of the Podsused Cultural and Natural Heritage program, which has been involved in multiple collaborative relationships in the community in which the Library operates since its foundation. Approach/methodology/design. Using the qualitative method of content analysis, the first part of the paper provides an overview of the contemporary paradigms on the interpretation of cultural heritage and international documents on its role in modern society and importance for the local community that are applicable in the context of the development of the library program. The analysis includes scientific and professional literature in the field of librarianship, museology, and archival science. The second part provides a chronological overview of the projects within the Cultural and Natural Heritage of Podsused program that have been realized in the past seven years using the Library's documents and archives, public tender and report materials, as well as the published professional works on the program along with searching online sources. Results. The Cultural and Natural Heritage Program of Podsused was integrated in the local community from the very beginning. The local history significance of the projects is manifested not only in the choice of materials, but also in a wide network of collaborative relationships at the local level that contribute to a sense of common ownership. The involvement of the members and users of the library and the local community in collecting the materials and interpretation of cultural heritage have resulted in co-creation of the content of the program, and were carried out as part of the Library's activities. Originality. The practical contribution of the paper is the implementation of various local community involvement activities on the topic of heritage, which can be applied in other environments and contexts. It also shows the use of various participatory practices in the interpretation of local heritage with the purpose of its promotion, education of the local community on heritage topics, transfer of knowledge, strengthening awareness of the need to preserve cultural heritage, and encouraging personal creativity of users of all age groups. [ABSTRACT FROM AUTHOR]

Aim. This paper aims to consider the concept and perception of digital transformation on the example of the Bogdan Ogrizović Library and Reading Room in Zagreb, which represents one of the key focal points of the social and cultural life of the city of Zagreb. Approach/methodology/design. The paper presents the results of a research conducted using a quantitative research method with the help of a survey on a convenient sample of respondents. Results. The conducted research has confirmed the hypothesis that the users perceive changes in the library's services and holdings caused by the changes in information and communication technology, which is one of the manifestations and tools of digital transformation with regard to library's operations and the users' perception of the library. More than half of the respondents stated that they perceive the library equally in terms of library materials, space, and services. In each of these categories, the respondents perceive the library most through library materials, then somewhat less as a space, and least through services. The users see the library of the near future as an institution that provides a combined service: in digital and paper format, which indicates a balanced approach to library development and implies that the digital sphere will not abolish the paper one, at least not in the near future. The librarians are also expected to possess not only the professional knowledge, but also communication and IT skills. In general, the respondents are aware of the existing changes in the library, but they expect additional changes, new contents and services in the digital form. Limitations. The results of the research are limited by the number of respondents and the sample and cannot be generalized to the entire population of users of the City of Zagreb Library network (which also includes the Bogdan Ogrizović Library and Reading Room). Despite this fact, the research results are an important indicator of changes in public libraries under the influence of information and communication technology, which requires continuous research. Practical application. The results of the research can be applied when creating strategic and operational (annual) work plans of the public library where the research was conducted, as well as in other public libraries. Social significance. The results of the conducted research provide an insight into the work of one of the most popular public libraries in Zagreb, which contributes to better knowledge of the work of public libraries in general and their greater visibility in society. Originality/value. The paper presents the original results of the research on public library users in a period of great economic and social changes in which libraries also participate by (digitally) transforming their services, thus trying to attract new users, primarily the younger generation who are increasingly oriented towards digital media on the Internet. [ABSTRACT FROM AUTHOR]