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Purpose. The aim of the paper is to present the results of a research into the experience and satisfaction of users with the online service Ask a Librarian - a thematic search of the National and University Library in Zagreb during lockdown and the establishment of work from home, when isolation measures were in place to prevent the spread of COVID-19. Approach/methodology/design. The survey method was used in the research of the service users, and a 10-question online questionnaire was created for this purpose. Before the survey, the analysis of the data from the Ask a Librarian - thematic searches online application was conducted. The data on the users and requests for the thematic searches were collected during the lockdown period in which the library was working in exceptional circumstances, and the survey invitation was sent to the e-mail addresses of the users of the service in that period. Results. The results of the survey have shown that the users' decision to use a thematic search service during the period of isolation was influenced by a previous positive experience with this service, or another person's recommendation. It was found that users were satisfied with the quality of the service, as well as with the amount of literature recommended, the availability of content, the promptness of responses, the provision of additional references and other information, and communication with the librarians. It was shown that a large number of respondents also subsequently independently searched the e-resources, thereby confirming the value of the effort made by librarians to educate users about the available online information sources, and not only provide the relevant information on a particular topic in the form of recommended literature. Practical application. Obtaining feedback from the service users made possible the evaluation of the work of librarians, the library's subject specialists who are responsible for providing this service, and the research results will serve them in the organization and improvement of their work in the future. Originality/value. The results of the research will be used for the further development and upgrading of the Ask the Librarian - a thematic search online service. [ABSTRACT FROM AUTHOR]

Purpose. The aim of this paper is to describe and critically analyse the application of citation analysis in the evaluation of the "Andrija Štampar" Library collection, an academic library of the Zagreb University School of Medicine, the School of Public Health in Croatia. Methodology/Approach. A total of 235 master's theses from the Graduate Program of Studies in Nursing at the University of Zagreb School of Medicine in the period from 2014 to 2017 were examined using citation analysis. The selected sample of master's theses has a broad range of specialisations which encompass key disciplines in medical sciences. Results. The results show that the library collection meets the needs of this specific group of users. The study revealed that the journals were the most preferred source of information used by the students in the field of nursing, accounting for 55.7% of total citations. The nursing students used the journals familiar to them that are easily accessible and available in open access. Practical implications. This paper indicates that citation analysis is a valid method for collecting indicators on the actual use of library information sources. Originality The paper aims to contribute to the understanding of the quality of library collections in the academic library. [ABSTRACT FROM AUTHOR]

In order to follow the development of science and technology, libraries are faced with the need to change the ways they use their space and services, but also the ways they train users for their present and future needs. The advance of Internet and various communication channels available through Internet have created a new paradigm in the education of library users. More and more users are turning to Internet and other forms of e-education (e-journals, e-books, etc.) and their number is growing every day. Also, the forms of e-education in libraries are easily available, facilitate the communication between users and librarians, stimulate the education which does not depend solely on users' actual coming to the library, and as the final result, libraries have satisfied users. This paper follows the phases of creation and development of e-materials for educating library users, from the first decision to create the e-materials (initial discussions on the forms of e-education, choosing the best tools combinations, preparing the materials, etc.) to the final moment of publishing the materials. [ABSTRACT FROM AUTHOR]

In efforts to join the European Union, Republic of Croatia has issued an official document entitled Communication strategy for informing Croatian public on Croatia's efforts to join European integrations. Spreading information about European Community is being carried out by setting 85 Euro Info-Points in all counties and bigger cities. Besides the Euro Info-shelf, an Internet Kiosk is a constituent part of these Euro Info-Points. The technology of the Internet Kiosk is described on the examples of several libraries in the world, emphasizing its advantages regarding the improvement of existing and introduction of new services for library users. Exemplified by Zadar University Library, the importance of Euro Info-Points in retrieving and distributing information about European integrations is being considered in this paper, particularly after these issues entered the educational programmes of certain University departments. In addition, the Internet Kiosk has also introduced new services for the users of University library -- access to Internet and the use of electronic mail. The fact that more than half of the Euro Info-Points have been set in libraries is also emphasized, confirming their unavoidable role in creating the conditions for achieving intellectual freedom and preserving fundamental democratic values and civil rights. [ABSTRACT FROM AUTHOR]