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Internet access in public libraries is nowadays a common library service. This service is particularly important to users without the Internet access at home. In that way libraries contribute to equal opportunities for free access to information. While providing free Internet access, libraries are in a different position than when providing information on traditional book media. The content of books is known, validated, final and unalterable. Contrary to that, the Internet content is largely unknown, unlimited, untested and unpredictable. To help users find appropriate and quality content, libraries offer training and recommend documents such as library principles and/or rules which define the purpose of providing services, rights and responsibilities of users and libraries as service providers. Inability to see the content being accessed on the Internet is of particular concern when users are children and young adults. A library is obliged to provide free access to information and balance it with users' rights to privacy, security and protection against harmful content. Public libraries recommend quality content and provide training to help children and young adults in successful and safe Internet use. The question remains: how successful libraries are in implementing these efforts, and how they deal with rapid changes in the information environment. [ABSTRACT FROM AUTHOR]