Search

The current study suggests the presence of counter-knowledge to spread misperceptions or misunderstandings arising from the existence of institutional voids. Blind spots may be partly caused by such counter-knowledge that triggers the knowledge gaps of the actors in the face of the new information and knowledge society. Find or instance, when we talk about blind spots in the Spanish National Healthcare System (SNHS), we refer to the presence of incorrect stereotypes among the different actors, the feminisation of the profession even though the elderly population they serve continues to associate the figure of the doctor with the masculine role, the lack of awareness about the importance of data protection or cyberattacks. This study suggests that counter-knowledge is likely to result in the lack of clear vision after suffering from blind spots. Such counter-knowledge hinders people from things that most of us take for granted, which creates difficulties for engagement among multifaceted stakeholders with diverse expertise and specialities to overcome blind spots. [ABSTRACT FROM AUTHOR]

If sustainable practices were for a long time a differentiation tool on an overcrowded market, the creation of green regulations from governments transformed this competitive advantage into legal compliance, hindering financial outcomes. Based on the existing literature, this study presents a conceptual framework of factors believed to create value when cocreation occurs between organizations and stakeholders in a sustainability context. Four factors appeared to be crucial to create value sustainably-oriented : (1) share of values with stakeholders that go beyond financial interests, which will highly determine their drive to engage. (2) relationship management focused on keeping a coherence with values and objectives while developing stakeholders’ loyalty. (3) knowledge acquisition by using co-creation as a platform where stakeholders will be able to translate their knowledge into action. (4) innovation towards sustainable development. This paper brings a new contribution in the sense that drivers to engage into co-creation for sustainability are not based on financial interests unlike usual co-creation, directly impacting the way the relationship should be approached by firms to learn from their stakeholders and to create value. A gap remaining is the availability of measurement tools to assess value created from co-creation projects. [ABSTRACT FROM AUTHOR]

Despite a global commitment to minimise the impact of tourism on the environment and maximise its benefits for local communities, the pressure of tourism on natural resources is still increasing. In this context, ecotourism becomes key to safeguarding the integrity of the ecosystem while producing economic benefits that can ultimately encourage the conservation of the environment. However, despite its benefits, there is still a need to develop the market presence of ecotourism strategies and initiatives. Thus, tourists' positive intention toward ecotourism and organisations that seek to meet the demand of the increasingly environmentally conscious market are key to the success of ecotourism initiatives. In the context of the information era, organisations may create a trustworthy relationship with ecotourists by providing them with accurate and engaging information on their environmental policies and actions. This relationship may result in the emergence of a critical intangible asset such as eco-tourism capital as tourists' decisions are based on image, perception and recommendations from social groups. For organisations to benefit from eco-tourism capital, they should use social media to generate opportunities for eco-tourists to experience and appreciate nature, respect local cultures, support local communities and minimise and mitigate their negative impact on the environment. Based on the above, the aim of this study is to explore, via a descriptive analysis of data collected from international ecotourists, how social media can be used to create eco-tourism capital. To that aim, we explore factors relating to ecotourism knowledge, green trust, and exposure to information on social media provided by ecotourism service providers. [ABSTRACT FROM AUTHOR]