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To link to full-text access for this article, visit this link: http://dx.doi.org/10.1016/j.ijinfomgt.2010.04.005 Byline: Juan-Gabriel Cegarra-Navarro (a), Maria Teresa Sanchez-Polo (b) Keywords: Hospital-in-the-home units; eListening; Quality of service Abstract: Listening to patients and translating what is heard into an action plan is a mark of a successful hospital-in-the-home unit. This paper recommends eListening as the core element for hospital-in-the-home unit performance and illustrates this suggestion with an empirical study. In order to achieve this, we examine the relative importance and significance of telemedicine technologies and the level of performance related to eListening through an empirical investigation of 252 patients who belonged to a hospital-in-the-home unit (HHU) within a Spanish Regional Hospital. The results are then calculated using structural equation modelling. This leads to the main conclusion that a major hospital-in-the-home unit's 'performance' is unlikely to be successful without embracing eListening. Author Affiliation: (a) Departamento de Economia de la Empresa, Universidad Politecnica de Cartagena, C/Real, n[degrees] 3, 30201 Cartagena (Murcia), Spain (b) Hospital Universitario "Virgen de la Arrixaca", Carretera Madrid-Cartagena, s/n, 30120 El Palmar (Murcia), Spain Article Note: (footnote) [star] The dates in this research were taken from a research programme supported by the Spanish Ministry of Education (REF: ECO2008-0641-C02-02), entitled: 'Science Strategic Knowledge Management in the Sanitary Industry: An Application to Home Care Units'.

This paper examines the relative importance and significance of the four learning processes introduced by Huber (knowledge acquisition, knowledge distribution, knowledge interpretation and organizational memory) on four different levels of e-business (null, external, relational and internal), through an empirical investigation of 130 SMEs in the Spanish telecommunications sector. This was conducted by using a multinomial logistic model, validated by factor analysis. Our results support that in order to implement e-business, companies need to provide the acquisition, interpretation and storage of knowledge as prior steps. Then, to consolidate e-business, companies need to support the distribution of the knowledge learnt during previous phases. Our findings further suggest that knowledge acquisition is necessary to progress from relational level to internal level. Keywords: Internet; E-business; Organizational learning; Spain; Telecommunications; SMEs