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Presents the results of a library service survey conducted at the Massachusetts College of Pharmacy and Health Sciences in Boston in January and February 2002. Background on the college; Factors affecting the satisfaction of library users; Main reasons for students to use Sheppard Library; Libraries used by students besides Sheppard Library; Things that are lacking in the Sheppard Library collection.

Presents a study which explored the differences in the academic library use of undergraduate ethnic groups in the U.S. Racial characteristics of undergraduates; Percentage statistics on the college experiences of ethnic groups; Assessment of academic library usage.

Examines the literature on unaffiliated users' access to academic libraries since the 1950s. Librarians who have contributed to the public use of academic libraries; Reasons for the increased demand of unaffiliated users for libraries; Number of libraries in Virginia which allowed free borrowing to outside users throughout the 1980s; Surveys which reported on policies toward external users.