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Purpose – The purpose of this paper is to examine the way that Scottish public library authorities are implementing filtering software as a public access internet management tool. The aim of the study is to determine the extent to which filtering systems are used as a public access internet management tool and to examine the nature of this implementation. This constitutes an analysis of the actual policies and procedures in place within each library authority to manage public access to the internet. Design/methodology/approach – The paper utilizes a literature review and an analysis of data supplied by the public library services. The data required was gathered through Freedom of Information requests sent to all Scottish public library authorities. Findings – A total of 31 of the 32 public library services operating within the 32 Scottish local authorities utilized some form of filtering software to control internet access. The main justifications cited for this were to prevent access to illegal or inappropriate materials; however it was found that in the majority of cases the decision to implement the software was not made by the management of the library but external IT staff. This raises major issues related to the historical role of the librarian as selector of content for their community. Research limitations/implications – The paper presents results from a subset of local authorities in the UK, thus cannot claim to be anything more than indicative of the geographic sample. Practical implications – The findings can help inform the rationale utilized by public library services in implementing filtering policies. Originality/value – This paper is the only paper to directly address the issue of internet filtering in all public libraries in Scotland. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to emphasize some of the qualitative results from the data collection throughout the second year of the Biblionet Program in Romania. Design/methodology/approach – Concentrated here are the conclusions drawn from reports of the County Coordinators, online questionnaires, quantitative and qualitative research reports, and information from colleagues in the Biblionet team. Findings – The results and findings have been grouped under the four key objectives of the Biblionet Programme: the citizens' information needs are better fulfilled with the help of public libraries; librarians provide better services to communities; for the National Association of Librarians and Public Libraries in Romania (ANBPR) to improve its capacity to provide services to members; and public authorities to increase their support for library development. Originality/value – A wide range of improvement examples are provided that can be easily transferred to other countries. [ABSTRACT FROM AUTHOR]

Purpose - This study aims to investigate the discourses surrounding the provision of internet access in Singapore through the public library system and to consider what the government, librarians and members of the public consider are the legitimate uses of the internet in Singapore's public libraries, how these compare with what the librarians see as their role in facilitating access and to what extent the internet as an educational tool features in public libraries according to users. Design/methodology/approach - A discourse analysis of public documents and semi-structured interviews with ten senior librarians, managers, and 40 members of the public were conducted. Observation was also conducted of library users and of their usage at the computer terminals in the library. Findings - Findings from the study throw up very different definitions of what constitutes learning through the internet within the context of a public library. This reinforces conclusions from previous studies that what is termed learning through the internet is variously constructed, and understood in multiple ways. This defies what is often presented of the internet as a technical quick fix of policy makers to help its population leap frog into the future. Research limitations/implications - While the study provided a glimpse into the discourse surrounding the internet in one country, similar work should be carried in more Asian countries to provide a more comprehensive survey of the region and compare this with findings conducted in an Occidental setting. Originality/value - The study provides an Asian perspective that complements findings on the various discourses that had surrounded internet technology in the USA and Europe. It also calls for a new spirit of awareness on the part of librarians to the views of library users with regard to internet access. [ABSTRACT FROM AUTHOR]

Purpose - The purpose of this paper is to present a high-level investigation of the physical-conceptual continuum occupied by both digital and physical libraries. Design/methodology/approach - A framework is provided for thinking about the notions of place and library. The issue of materials and the ideas they represent is considered. Places for people are considered, including issues of people's sense of place in physical and digital spaces. The issue of physical and digital spaces as places for work, collaboration, and community-building is considered. Findings - As more digital libraries are built, and as more physical libraries offer electronic access to parts of their collection, two trends are likely to result: the role of the library as a storage space for materials will become decreasingly important; and the role of the library as a space for users, for individual and collaborative work, and as a space for social activity, will become increasingly important. Research limitations/implications - Digital libraries are unable to fulfill some of the functions of the physical library as physical spaces, but are able to offer functions beyond what the physical library can offer as cognitive spaces. Practical implications - Areas of likely future development for digital libraries are suggested, as vehicles for enhancing cognitive space by augmenting representations of ideas in materials. Originality/value - This paper argues that in many ways digital libraries really are places in the conceptual sense, and will continue to broaden and enrich the roles that libraries play in people's lives and in the larger social milieu. [ABSTRACT FROM AUTHOR]

Purpose - This paper seeks to examine the impact of greater access to electronic information, both free and fee-based, on reference enquiries. Design/methodology/approach - The research methodology included an extensive literature review and interviews with reference services librarians both in Australia and overseas. Findings - The assumption that greater internet access and use equal a decline in public and state library reference enquiries is not proven. Originality/value - The paper concludes with a summary of trends, predictions and scenarios of usage of state and public library reference services in an increasingly electronic age, paying special attention and emphasis to the Australian environment. [ABSTRACT FROM AUTHOR]

Purpose - Aims to study human information behaviour as part of the research project on the interaction of man and the information environment (project VEGA 1/9236/02) and to analyse library users' information behaviour on both sides of the information coin - information usage and information production/publishing. Design/methodology/approach - The methodology was composed of the following steps: pilot studies of students' information-seeking behaviour; a large-scale questionnaire survey of users of academic and research libraries; data analyses and interpretations; verification of hypotheses; multiple data sorting; and modelling of user groups. Findings - Library users appreciate easy access and well-organised forms of information, with an emphasis on electronic sources. In their capacity as authors of professional papers, only few subjects considered print and electronic publishing to be equal. Two user types have been derived from the data analysis. Type S manifests pragmatic ways of information seeking and appreciates the low cost and speed of electronic publishing. Type A is characterised by analytic, in-depth information processing, stressing the prestige and review process of print publishing. Research limitations/implications - Quantitative methods can form a starting-point for typologies of human information behaviour. Additional qualitative methods, especially interviews with students, focus groups and observations, are planned for future research into modelling of users' information behaviour. Originality/value - Based on the analysis, two information-seeking styles have been identified: strategic and analytic. Differences between the search styles suggest that systems designers, knowledge managers and libraries should be open to the creative use and representation of electronic information, taking into account different information behaviours. [ABSTRACT FROM AUTHOR]

Provision of public Internet access has been viewed by governments as a key step towards encouraging uptake among people who do not have access to information communication technologies, and as an important means of building an equitable information society. The Victorian Public Library network has led Australia in providing this access, at no small cost. However, little substantial data is available about the users of this public access, little is known of what they use the access for, nor how well it meets their needs. Through a wide-scale survey, and through focus groups this study explores the demographic characteristics of public library public access Internet users, the extent to which public access Internet provision meets the needs of those users, and users' planned/future use of public access Internet. The role of public access and the policy implications of this data are discussed. [ABSTRACT FROM AUTHOR]

The economic impact of information and communication technology (ICT) on the academic library and on the academic institution are discussed in terms of changes in the value chain of scientific information induced by the use of ICT. Argues that ICT is a very strong engine for change as it has the potential not only to transform the research information system, but also the educational information system or even the education system at large. Academic institutions will have to create their own publishing and archiving environments using the same technology as in research publishing. These developments will have a profound impact on the value chain of scientific information as it leads academic institutions to assume entirely new roles in this chain and to develop new capabilities. As well as a digital collection strategy, academic libraries will develop strategies for supporting e-learning and e-publishing. This leads to changes in the economic conditions at the institutional and also industrial level. The developments will be discussed in general. [ABSTRACT FROM AUTHOR]

First generation scholarly research on the Web lacked a firm system of authority control. Second generation Web research is beginning to model subject access with library science principles of bibliographic control and cataloguing. Harnessing the Web and organising the intellectual content with standards and controlled vocabulary provides precise search and retrieval capability, increasing relevance and efficient use of technology. Dublin Core metadata standards permit a full evaluation and cataloguing of Web resources appropriate to highly specific research needs and discovery. Current research points to a type of structure based on a system of faceted classification. This system allows the semantic and syntactic relationships to be defined. Controlled vocabulary, such as the Library of Congress Subject Headings, can be assigned, not in a hierarchical structure, but rather as descriptive facets of relating concepts. Web design features such as this are adding value to discovery and filtering out data that lack authority. The system design allows for scalability and extensibility, two technical features that are integral to future development of the digital library and resource discovery. [ABSTRACT FROM AUTHOR]

Outlines the efforts of the state library of North Carolina to provide access to the Internet and to electronic information resources for libraries in the state. The major challenge of finding a cost-effective alternative to its statewide network, which was terminated by a 1993 legislative mandate, has led to opportunities to provide better services and resources by switching public libraries to point-to-point accounts and by migrating the state library's information resources to an Internet-acces sible workstation. [ABSTRACT FROM AUTHOR]