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The article presents an interview with Umang Gupta, CEO of Keynote Systems Inc. based in San Mateo, California, regarding his vision on the future of the company. Gupta explained issues pertaining to services rendered by the company. He said that the new Internet is programmable, mobile, and broadband, which has added complexity and problems that need to be diagnosed and fixed. In response to this, Keynote developed Application Perspective 4.0, with support for Asynchronous JavaScript and XML, is developed. Gupta considered the company's services as products itself. He stressed out that the primary goal of the company is to focus on subscription services.

The article reports on the scheduled announcement of the new customer-support software Guardian of BEA Systems Inc. on September 19, 2006 at the company's BEAWorld user conference in San Francisco, California. According to Todd Chipman, senior marketing director of the company, Guardian can send an alert that informs users of potential problems like configuration errors, security vulnerabilities and defects and can offer various options to users on how to handle the problem once it is identified. In the meantime, the new software will initially be available for use with BEA WebLogic 8.1 and will generally be made available in December.