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The article provides information regarding the Organisational Excellence Awards in Great Britain. John Higgins, director general of Intellect and chairman of the judging panel for the Organisational Excellence section, it is very difficult to choose a winner in the section. The author infers that the venture through innovative use of technology combined with imaginative process re-engineering has resulted in a major transformation in the performance of the council. The Organisational Excellence Awards distinguished the impact of information technology (IT) departments on improved business performance.

The article reports that tourist body VisitBritain has embarked on a programof trial assessments that will pave the way for Great Britain's first quality standards for spas. Anonymous assessors will visit spas across proposed categories until September 2006 to refine the criteria developed by VisitBritain, the Spa Business Association and the British International Spa Association. The standards are based on the consumer experience and will not use the star ratings for the hotel grading schemes.