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Purpose: The purpose of this paper is to bring the attention of the intellectual capital (IC) research and practice communities to the value of IC in hotels' efforts to resolve or mitigate environmental problems over time. This research has been set to examine the relationships between key KM and IC concepts including environmental knowledge structures and exploitation and exploration of environmental knowledge (EK) as drivers of environmental organisational learning. The research has also examined the relevance of pro-environmental behavioural intention capital (PEBIC) as a component of structural capital and therefore an integral part of the intellectual capital of hotels. Design/methodology/approach: The data analysis technique used to test the proposed conceptual model is partial least squares structural equation modelling (PLS-SEM). Sample received from 87 companies from the Spanish hospitality sector in a longitudinal study (six years). Findings: The results support that environmental knowledge structures (exploitation and exploration) has a positive impact on PEBIC over time. In other words, environmental organisational learning has the capability to create structural capital in hotel over time. Originality/value: The research has addressed the challenges of exploration and exploitation of EK and PEBIC from a perspective not previously covered in the extant literature, further improved by the longitudinal nature of this study. Our focus on the hospitality sector makes this research relevant for management structures at numerous of hotels, as well as to their supply chains around the world. In addition, this research highlights the value to create structural capital through EK and organisational learning in the context of take care of our natural resources. [ABSTRACT FROM AUTHOR]

Banks are the backbone of the financial sector and catalysts in the economic development of any country. Current changes in their global business ecosystem make knowledge of about the fund-supplying and fund-demanding parties of the society a key resource for the fulfillment of banks’ investment and saving functions. This paper addresses the relationship between the performance and a learning culture that is supported by knowledge processes within the organization. Given the relevance of this subject for organizations from most knowledge-intensive domains, this research has focused on the Spanish banking sector. Using a structural equation model, feedback received from 215 employees from 142 individual branches from a major banking institution in Spain is studied. The results of the data analysis show that in addition to maximizing on what is already known about the customer base, employees’ learning about the potential new stakeholders and also about the internal strategies, tools, and techniques is directly related to the bank's performance, which, in turn, influences the economic recovery and socio-economic development. Results support that an active pursuit of learning within the context of the organization is required for banks to remain competitive in the dynamic, global business ecosystem, where international, national, and local banking sectors operate. [ABSTRACT FROM AUTHOR]

Spanish City Halls are making a great effort to develop citizen-targeted online services in an attempt to enhance their effectiveness and reduce expenses. Hence, citizens' engagement is essential for the adoption of e-Government services. In this research, an extended Technology Acceptance Model (TAM) is developed to test citizen engagement towards online e-Government services from a sample of 307 citizens who used the benefits adviser tool within a Spanish City Hall. To achieve this goal, a structuring equation model is developed and tested to confirm the explanatory power of citizen satisfaction on citizen engagement. The results obtained suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect users' citizen engagement. This study also reveals a general support for citizen satisfaction as a determinant of citizen engagement in e-Government services. The implications of the findings are discussed and useful insights are provided on what policy to follow to establish the appropriate conditions to build citizens' engagement intent. [ABSTRACT FROM AUTHOR]