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The article features 2015 Data+ Editors' Choice Award recipient, the city of Buffalo, New York, and its use of a customer relationship management (CRM) system in categorizing and mapping calls from concerned citizens. It mentions the challenge for the municipality to consolidate data gathered from calls from concerned citizens, its response to the problem by deploying a CRM system from provider KANA and how the system allows officers to track problems aside from call categorization and mapping.

Reports the 2002 first quarter financial performance of information technology provider Computer Task Group Inc. in Buffalo, New York. Product and services offerings; Comparison 2002 net profit with 2001 first quarter net loss; Alliances of the firm; Company background of Computer Task Group.