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The paper presents the first results of a documentary research aimed at mapping specific actions or programmes addressed to holders of international protection, asylum seekers and migrants carried out by public and private universities, in Italy. The research reached a total of 98 universities, using the universities’ official websites as primary sources. From the data it emerges that universities are implementing both integration projects within the university education framework and projects of hosting, as well as social and cultural inclusion projects. The mapping pointed out a diverse and complex framework of interventions, together with potentialities and paths that universities could follow to develop or activate new services in terms of social responsibility as well as of research to better understand migratory phenomena. Le azioni degli Atenei italiani rivolte ai rifugiati, ai richiedenti asilo e ai migranti: una prima mappatura. Il contributo presenta i primi risultati di una ricerca documentale che ha avuto come obiettivo quello di mappare le azioni rivolte ai titolari di protezione internazionale, ai richiedenti asilo e ai migranti realizzate in Italia dagli Atenei pubblici e privati. La ricerca ha interessato un totale di 98 istituzioni universitarie, utilizzando come fonti primarie i siti ufficiali degli Atenei. Dai dati emerge che le università realizzano sia progetti di inserimento all’interno di un percorso formativo universitario, sia progetti di accoglienza e inclusione sociale e culturale. La mappatura ha fatto emergere un quadro di interventi variegato e complesso, insieme a potenzialità e strade che le università potrebbero percorrere per sviluppare o attivare nuovi servizi in un’ottica di responsabilità sociale, oltre che di ricerca sulla comprensione dei fenomeni migratori.

Background: The outbreak of COVID-19 pushed organizations towards the adoption of new ways of organizing the workplace, to contrast the diffusion of the virus as well as to ensure the production of goods and services. Many workers and employers were suddenly forced to switch to forms of remote work, quite often without any real preparation to successfully deal with these changes. This exploratory study aimed to investigate the point of view of Italian HR managers on the introduction of these new ways of working in Italian SMEs, to underline both the advantages and risks of remote work and to provide a shared list of best and worst practices related to remote work adoption. A Panel of 19 Italian experts of HR management was recruited in April 2022 to perform a Delphi study. They were asked to take part in an anonymous and asynchronous discussion started with stimulus questions, on their remote working experience during the pandemic. A mixed-methods approach was adopted for data collection and analysis. Results: Five principal themes emerged, related to both the positive and negative implications of the adoption of hybrid and remote work, namely: work-life balance, environmental sustainability, impact of working life on individual wellbeing and health, and technological improvement. The content analysis was realized with the use of the T-Lab software, stressing the risks of inaccurate planning and management of these new ways of work. Conclusions: This is the first application of a Delphi study in the Italian context on the impact of COVID-19 on work-life transformative processes. The results highlight the importance of clear communication, transparency, trust, and technology in successfully implementing remote and hybrid forms of work. By implementing these best practices, organizations can create a work environment that supports remote and hybrid work, fosters collaboration, and maintains productivity. The findings of this study can serve as a useful guide for organizations that are transitioning to remote or hybrid work models.