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This paper aims to map the negotiation mechanisms used by Banco Palmasin order to make Palmas Digital possible as a community digital bankin the Conjunto Palmeiras’ neighbourhood, state of Ceará,Brazil. Palmas Digital represents an alternative way to offerfinancial services in a network of community banks that was enabled bya digital payment platform called e-Dinheiro. Using a multilevelframework model proposed in Pozzebon & Diniz (2012), we seek tounderstand the interplay between different actors and technologicalartefacts in order to understand the "technology-in-practice", conceptdefined by Orlikowski (2000). The multilevel framework model was builtto understand social consequences of information and communicationtechnologies (ICT) interactions at a community level.