1. Consumer decisions with artificially intelligent voice assistants
- Author
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Juliana Schroeder, Mary Steffel, Stephen A. Spiller, Benedict G. C. Dellaert, Gerald Häubl, Heidi Johnson, Uma R. Karmarkar, Bas Donkers, Kristin Diehl, Harmen Oppewal, Nathanael J. Fast, Suzanne B. Shu, Bernd H. Schmitt, TA Theo Arentze, Tom Baker, Real Estate and Urban Development, EAISI Health, EAISI Mobility, and Business Economics
- Subjects
Marketing ,Economics and Econometrics ,Artificial intelligence ,Digital marketing ,business.industry ,Purchasing ,Consumer decision-making ,Consumer models ,Voice assistants ,Everyday tasks ,Consumer dialogs ,Business ,Business and International Management ,Impact area - Abstract
Consumers are widely adopting Artificially Intelligent Voice Assistants (AIVAs). AIVAs now handle many different everyday tasks and are also increasingly assisting consumers with purchasing decisions, making AIVAs a rich topic for marketing researchers. We develop a series of propositions regarding how consumer decision-making processes may change when moved from traditional online purchase environments to AI-powered voice-based dialogs, in the hopes of encouraging further academic thinking and research in this rapidly developing, high impact area of consumer-firm interaction. We also provide suggestions for marketing managers and policymakers on points to pay attention to when they respond to the proposed effects of AIVAs on consumer decisions.
- Published
- 2020