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A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. Dear Tripped Up, Last September, my husband [...]

A woman and her Chinese-born son were set to return to China for the first time since the pandemic, but their airline would not let them fly without filling out [...]

Summer travel season is upon us. Do you know where your passport is? While just about every other document is accessible online, a lost passport is one of the last [...]

After returning home from a wedding in Mexico, a traveler found a huge charge on his credit card and suspected a gas station attendant was responsible. Wells Fargo didn't believe [...]

After returning home from a wedding in Mexico, a traveler found a huge charge on his credit card and suspected a gas station attendant was responsible. Wells Fargo didn’t believe [...]

A couple purchased an Arabian Sea voyage, but Vantage, the cruise company, went under. Their travel insurance was supposed to cover financial default, but the claim was repeatedly denied. Dear [...]

A couple purchased an Arabian Sea voyage, but Vantage, the cruise company, went under. Their travel insurance was supposed to cover financial default, but the claim was repeatedly denied. Dear [...]

Strolling through this once-traditional nook of the Argentine capital, the author found Art Deco houses on cobblestone streets, decadent churros and pizza slices, and whimsy around every corner. To become [...]

Paseando por este rincón de la capital argentina, el autor encontró casas “art déco” en calles empedradas, churros y rebanadas de pizza deliciosas. Hay ciertos requisitos para convertirse en el [...]

A traveler spent $53.98 to reserve a bus ride from Philadelphia to Boston. But the company canceled the trip and returned only $49.99, prompting an 18-month fight over a principle. [...]

A traveler spent $53.98 to reserve a bus ride from Philadelphia to Boston. But the company canceled the trip and returned only $49.99, prompting an 18-month fight over a principle. [...]

Byline: Seth Kugel A couple is bumped from ultraluxury to semi-luxury on a trans-Pacific flight and receives what they feel is only a pittance in compensation. Dear Tripped Up, Last [...]

A couple is bumped from ultraluxury to semi-luxury on a trans-Pacific flight and receives what they feel is only a pittance in compensation. Dear Tripped Up, Last year, my husband [...]

Byline: Seth Kugel A Minnesota couple's vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections. Dear Tripped Up, Last September, [...]

Byline: Seth Kugel Following instructions she thought came from Booking.com, a woman wired payment for her planned eight-day stay to a bank account in Bilbao, Spain. It was a scam. [...]

A Minnesota couple's vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections. Dear Tripped Up, Last September, my husband and [...]

Following instructions she thought came from Booking.com, a woman wired payment for her planned eight-day stay to a bank account in Bilbao, Spain. It was a scam. She blames the [...]

A young woman booked her first big trip, a Mediterranean cruise on Norwegian, but missed the boat when her flight was delayed. Since she bought the cruise line's own travel [...]

A young woman booked her first big trip, a Mediterranean cruise on Norwegian, but missed the boat when her flight was delayed. Since she bought the cruise line’s own travel [...]

After misplacing his iPhone while returning a rental car, a traveler tracked down the device and presented strong evidence to the agency that a worker took it — to no [...]

Our columnist begs you to avoid middlemen, get promises in writing and stop expecting perfection in an imperfect world. Dear Travelers, Seth here -- writing to you to gripe this [...]

Our columnist begs you to avoid middlemen, get promises in writing and stop expecting perfection in an imperfect world. Dear Travelers, Seth here — writing to you to gripe this [...]

Byline: Seth Kugel A Chinese scientist, an Egyptian grandmother and a Bangladeshi woman from Queens were all turned away and refused a refund despite having the U.S. government's permission - [...]

A foreign visitor walking through Praça Brasil, a leafy square in the Amazonian port city of Belém, might think that the whirring blenders at a dozen nearby food carts were [...]

A flight cancellation leads to a domino effect, ruining a family's plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn? Dear Tripped Up, This past [...]

A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn? Dear Tripped Up, This past [...]

A Chinese scientist, an Egyptian grandmother and a Bangladeshi woman from Queens were all turned away and refused a refund despite having the U.S. government's permission -- and documents -- [...]

A Jewish couple about to go on a long-delayed $29,000 dream trip to Egypt and Jordan are afraid to travel because of the war in Gaza, but Viking says it's [...]

A Jewish couple about to go on a long-delayed $29,000 dream trip to Egypt and Jordan are afraid to travel because of the war in Gaza, but Viking says it’s [...]

A traveler was visiting family when police impounded her vehicle, saying it had been reported stolen. Why wouldn't Avis give her money back, and why would they rent her a [...]

A traveler was visiting family when police impounded her vehicle, saying it had been reported stolen. Why wouldn’t Avis give her money back, and why would they rent her a [...]

A family’s dream of seeing a rare warbler was dashed when Bird Watcher’s Digest collapsed. What happens when a tour operator goes under? Dear Tripped Up, In 2021, my husband, [...]

A couple's efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in. Dear Tripped Up, In August 2020, we [...]

A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in. Dear Tripped Up, In August 2020, we [...]

A five-mile stretch along Copacabana and Ipanema beaches crackles with energy. For first-timers, a five-mile stroll along Copacabana and Ipanema beaches — Rio de Janeiro’s two most fabled sand parentheses [...]

A couple had to cancel a South America trip for which they'd bought refundable tickets. The airline wouldn't cough up the cash, and they felt like they'd hit the brick [...]

A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt like they’d hit the brick [...]

Destruction from Hurricane Ian led a tour operator to cancel a 10-day excursion to Cuba, leaving a woman with a useless $1,500 plane ticket. That's what travel insurance is for, [...]

Destruction from Hurricane Ian led a tour operator to cancel a 10-day excursion to Cuba, leaving a woman with a useless $1,500 plane ticket. That’s what travel insurance is for, [...]

A family got a text alert that their flight was delayed, but no follow-up that the delay was rescinded. Our columnist finds that the airline played by the rules, as [...]

A family got a text alert that their flight was delayed, but no follow-up that the delay was rescinded. Our columnist finds that the airline played by the rules, as [...]

A gate agent suddenly objected to a canine who'd flown previously on the same route, saying the carrier wasn't big enough. Our columnist tries to sort out what the actual [...]

A gate agent suddenly objected to a canine who’d flown previously on the same route, saying the carrier wasn’t big enough. Our columnist tries to sort out what the actual [...]

A reader has been offered a credit she is finding hard to use. Who should bear the financial burden in a case of force majeure? Our columnist weighs the competing [...]

A reader has been offered a credit she is finding hard to use. Who should bear the financial burden in a case of force majeure? Our columnist weighs the competing [...]

Byline: Seth Kugel The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things [...]

A reader's reservation got her nowhere with Alamo (and Avis didn't pull through either), raising the question of why rental companies have such a bad record of delivering the cars [...]

An American Airlines error kept a traveler from getting to her cruise's departure, but the carrier wouldn't take financial responsibility and her trip insurance refused to pay. Then our columnist [...]

An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist [...]