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Taking into account that small and medium enterprises make up 99.85% of businesses, it is vital that they implement the processes involved in project management. Although there are process models and tools that cover project management, they are generally oriented to larger enterprises. So it is necessary to adapt them to the particular necessities of small and medium-sized software enterprises. To ease an effectively support these tasks, the FQPMSE is proposed: a framework for achieving quantitative project management in small and medium-sized enterprises. Finally, experimentation results are provided through the FQPMSE implementation in three software companies. [ABSTRACT FROM PUBLISHER]

Abstract: IT departments in non-IT small companies lack guidelines for defining the services they provide and for assigning costs to these services. This article compares international models and standards and describes an approach that can be used by these companies in order to define and implement their service catalog to be used as an input for their IT financial management. The proposed solution is based on the concept of a process asset library. The proposal has been tested in a non-IT small company. The results provide useful insights for companies interested in defining their own service catalog from a standard service catalog. [Copyright &y& Elsevier]