Search

Your search keyword '"van den Boer, Yvon"' showing total 8 results
Start Over "van den Boer, Yvon" Language english
8 results on '"van den Boer, Yvon"'

1. On the Interaction of Source and Channel Choice in the Government-to-Business Context

Author

van den Boer, Yvon, van de Wijngaert, Lidwien, Pieterson, Willem, Arendsen, Rex, Scholl, Hans J., Janssen, Marijn, Wimmer, Maria A., Moe, Carl Erik, Flak, Leif Skiftenes, Faculty of Behavioural, Management and Social Sciences, University of Twente [Netherlands], Northwestern University [Evanston], Hans J. Scholl, Marijn Janssen, Maria A. Wimmer, Carl Erik Moe, Leif Skiftenes Flak, TC 8, and WG 8.5

Subjects
Service delivery framework, Information seeking, [SHS.INFO]Humanities and Social Sciences/Library and information sciences, Context (language use), interactions, information seeking, government-to-business, Computer security, computer.software_genre, n/a OA procedure, Domain (software engineering), Information seeking behavior, [INFO]Computer Science [cs], Government-to-business, Business, channel and source choice, computer, Industrial organization, Communication channel
Abstract

Part 2: Adoption and Diffiusion; International audience; Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.

Published
2012
Full Text
View/download PDF

2. Channel choice in the G2B context: towards a research agenda

Author

van den Boer, Yvon, Pieterson, Willem, Arendsen, Rex, Skersys, Tomas, Butleris, Rimantas, Nemuraite, Lina, Suomi, Reima, and Faculty of Behavioural, Management and Social Sciences

Subjects
Service (systems architecture), Knowledge management, Business context, Order (exchange), business.industry, Service delivery framework, Context (language use), Public relations, business, n/a OA procedure, Communication channel
Abstract

Knowledge about e-governmental service delivery towards businesses in general and the use and choice of service channels in particular is lacking. Current insights are mostly based on research in the context of citizens. Important differences in both domains can be found in the more networked character of the business context. These differences show that research towards the business context is needed. In order to fill the gap we provide an overview of existing knowledge about channel choice in G2B context. To conclude, we present a research agenda for future research on this topic.

Published
2011

3. Exploring information-seeking processes by businesses: analyzing source and channel choices in business-to-government service interactions.

Author

van den Boer, Yvon, Pieterson, Willem, van Dijk, Jan, and Arendsen, Rex

Subjects
TELECOMMUNICATION channels, ELECTRONIC government information, INFORMATION-seeking strategies, INFORMATION retrieval research, SERVICE delivery platforms (Telecommunications), ELECTRONIC services
Abstract

With the rise of electronic channels it has become easier for businesses to consult various types of information sources in information-seeking processes. Governments are urged to rethink their role as reliable information source and the roles of their (electronic) service channels to provide efficient service support. This article addresses how governments cope with the availability of numerous sources and channels and focuses on similarities, differences and interdependencies between source and channel selection processes. Individual and group interviews were held with businesses throughout the Netherlands. The results indicate that some factors influence source and channel choices (e.g. task characteristics), others influence only channel choice (e.g. situational factors, channel characteristics). Source and relationship characteristics uncover interdependencies between both, since these source-related concepts influence channel choices. Further insight is needed to increase our understanding and come to an integrated theory of source and channel choices in information-seeking processes. Points for practitioners The channels used by the government are in their own control (i.e. information quality); however, other sources and their channels are outside their control. Management of these sources can be realized through strategic partnerships with crucial sources. The first implication is that governments provide content to other sources, which these sources can use for advice to its customers. The second implication concerns the use of cross-referrals between sources and their channels. For instance, the government website contains a recommendation to call an advisor for specific information since this source-channel combination provides only general information. [ABSTRACT FROM AUTHOR]

Published
2016
Full Text
View/download PDF

6. Electronic Government : 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014, Proceedings

Author

Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Frank Edward Bannister, Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, and Frank Edward Bannister

Subjects
Computers and civilization, Computers—Law and legislation, Information technology—Law and legislation, Computer networks, Information technology—Management
Abstract

This book constitutes the refereed proceedings of the 13th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2014, held in Dublin, Ireland, in September 2014. The 26 revised full papers presented were carefully reviewed and selected from 70 submissions. The papers have been organized in the following topical sections: foundations; services and interoperability; policy and stakeholders; open data; and design and values.

Published
2014

7. Electronic Government : 11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012, Proceedings

Author

Hans Jochen Scholl, Marijn Janssen, Maria A. Wimmer, Carl Eric Moe, Leif Skiftenes Flak, Hans Jochen Scholl, Marijn Janssen, Maria A. Wimmer, Carl Eric Moe, and Leif Skiftenes Flak

Subjects
Computers—Law and legislation, Information technology—Law and legislation, Information technology—Management, Computers and civilization, Information storage and retrieval systems, Application software, Electronic data processing—Management
Abstract

This book constitutes the refereed proceedings of the 11th IFIP WG 8.5 International Conference, EGOV 2012, held in Delft, The Netherlands, in September 2012. The 23 revised full papers presented were carefully reviewed and selected from more then 80 submissions. The papers are organized in topical sections on foundations; adoption and diffusion; open government and transformation; infrastructure and technology; evaluation; and citizen perspective, social inclusion, and social media.

Published
2012

8. Building the E-World Ecosystem : 11th IFIP WG 6.11 Conference on E-Business, E-Services, and E-Society, I3E 2011, Kaunas, Lithuania, October 12-14, 2011, Revised Selected Papers

Author

Tomas Skersys, Rimantas Butleris, Lina Nemuraite, Reima Suomi, Tomas Skersys, Rimantas Butleris, Lina Nemuraite, and Reima Suomi

Subjects
Computers and civilization, Computer networks, Application software, Electronic data processing—Management, Information storage and retrieval systems, Software engineering
Abstract

This book constitutes the thoroughly refereed post-conference proceedings of the 11th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2011, held in Kaunas, Lithuania, in October 2011. The 25 revised papers presented were carefully reviewed and selected from numerous submissions. They are organized in the following topical sections: e-government and e-governance, e-services, digital goods and products, e-business process modeling and re-engineering, innovative e-business models and implementation, e-health and e-education, and innovative e-business models.

Published
2011

Catalog

Books, media, physical & digital resources
See catalog results