1. Le rôle des réseaux sociaux dans la communication de marque des hôpitaux canadiens.
- Author
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Aguerrebere, Pablo Medina
- Subjects
- *
HOSPITALS , *SOCIAL media , *CORPORATE communications , *BRANDING (Marketing) , *REPUTATION - Abstract
The development of communication technologies, patient demands and organizational changes require hospitals to build a renowned brand that help the organization to develop its strategic positioning. In this context, social media represent a strategic opportunity. This paper aims to analyse the real impact of social media in the branding communication of Canadian hospitals. To do this, we carried out a literature review about corporate communication; and, then we evaluated the use of social media as a corporate communication tool by the 100 best hospitals in Canada. This paper concludes that hospital communication on social media must respect three pillars: a) promote the audiovisual language, b) analyse the relations between publications and the increase of followers and c) work in a multidisciplinary way. [ABSTRACT FROM AUTHOR]
- Published
- 2018
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