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Work integration social enterprises (WISE), born in the 1980s, are actors in the social-economy field whose mission is the socio-professional integration of various groups (youth and women, notably). In this article, we present the challenges of performance management for such organizations, which have to realize a sort of hybridization, as they have to simultaneously ensure production and productivity while fulfilling their social mission, which consists of training and professional integration. The research for this article was based on interviews with the managers and workers of nine social enterprises in Québec. [ABSTRACT FROM AUTHOR]

Abstract: The purpose of benchmarking is to settle improvement processes by comparing the activities to quality standards. The proposed methodology is illustrated by benchmark business cases performed inside medical plants on some items like nosocomial diseases or organization of surgery facilities. Moreover, the authors have built a specific graphic tool, enhanced with balance score numbers and mappings, so that the comparison between different anesthesia–reanimation services, which are willing to start an improvement program, is easy and relevant. This ready-made application is even more accurate as far as detailed tariffs of activities are implemented. [Copyright &y& Elsevier]