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The article reports on a conference on library user expectations and library public services programs, held in Berlin, Germany, from March 4-6, 2013. Topics of discussion included the effect of innovations in information technology on learning and scholarship, open access publishing and institutional repositories, and the use of mobile device applications and electronic media in libraries.

The article discusses several lectures that focused on library user behavior and on services for library users. The lectures were held at the 100th German librarians' retreat that took place in Berlin, Germany in June 2011. The main lecture, given by the librarian Lynn Connaway, focused on providing library users with certain tools and services, eliminating barriers preventing library users from accessing certain services, and encouraging library users to learn how to use the internet resources.