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Bibliotheken wollen und sollen inklusive Orte für alle Menschen sein und eine positive und wertschätzende Atmosphäre schaffen. Teil davon ist der respektvolle Umgang mit Nutzenden, sowohl im direkten Kontakt vor Ort als auch beim Kontakt über Anmeldeformulare und Webseiten. Im Rahmen des digitalen Denklabors „Critical Library Perspectives“, das im Mai und Juni 2022 von der Staatsbibliothek zu Berlin und der Universitätsbibliothek der Freien Universität Berlin veranstaltet wurde, haben wir uns mit gendersensibler Sprache im Kontakt mit Bibliotheksnutzenden auseinandergesetzt. Im ersten Teil werten wir stichprobenartig Anmeldeformulare und Webseiten aus, um ein aktuelles Bild vom Stand der Umsetzung und Anwendung gendersensibler Sprache in diesen Bereichen zu erhalten. Im zweiten Teil verknüpfen wir Anmelde- sowie Auskunftsgespräche vor Ort und deren Ziele mit der Anwendung gendersensibler Sprache. Aus dieser Verknüpfung entsteht eine konkrete Handlungsempfehlung für Mitarbeitende in Auskunftssituationen, wenn diese eine Person misgendert haben. Libraries want to and should be inclusive places for all people and create a positive and appreciative atmosphere. Part of this is respectful interaction with users, both in direct contact on site and in contact via registration forms and websites. As part of the digital Scholar’s Lab "Critical Library Perspectives", organized by the Staatsbibliothek zu Berlin and the University Library of Freie Universität Berlin in May and June 2022, we explored gender-sensitive language in contact with library users. In the first part, we evaluate registration forms and websites to get an up-to-date picture of the state of implementation and use of gender-sensitive language in these settings. In the second part, we link on-site registration as well as reference interviews and their goals with the use of gender-sensitive language. This link results in a practical recommendation for librarians on how to act in case they misgendered a person face-to-face. [ABSTRACT FROM AUTHOR]

In spring 2013, the ETH (Eidgenössische Technische Hochschule, Zürich) library management gave out the job of revising the library's web portal. This job seemed attractive as the work promised to produce immediately visible results because the revision procedure was expressly meant to be carried out as quickly as possible. Surveys and the daily work with the clients had shown that improvements were necessary and that adjustments to new usage trends had to be carried out. The following report describes the thoughts on the revision and the measures considered. [ABSTRACT FROM AUTHOR]

Many libraries are convinced that their internet presence should continue to be a central portal for information seekers and would like it to stay this way. However, in reality the situation is completely different. Library websites play an ever-decreasing role for students and teaching staff. The introduction of a discovery system provides a good opportunity to rethink the outdated portal concept used for library internet pages websites and to break new ground. explore new avenues. [ABSTRACT FROM AUTHOR]

In order to find out about experiences and expectations of library users and thus be able to raise funds as well as use them in a need-oriented way, the University Library Giessen conducted a representative survey. Due to the support of empirical educational research experts of Justus Liebig University (Professur für Empirische Bildungsforschung) who undertook the study in November 2013, neutrality as well as a professional quality of the questions and the ensuing evaluation were guaranteed. 5911 questionnaires were evaluated: printed textbooks and group study rooms came out to be on top of the students' wish list. [ABSTRACT FROM AUTHOR]

The academic library of "Hochschule für Gesundheit (hsg)", which was founded to form a branch of academic health professionals within the German health supply system in October 2009 in Bochum, shaped a "library development plan" in the beginning of 2010 as a strategic frame for elaborating the services but also including the hurdles and barriers and therefore reasons for changing some decisions. The plan is permanently communicated to university bodies, protagonist scientists and students. Furthermore an online user satisfaction and interests survey concerning collection, usability, web service and library building was initialized as an additional data fundament. Users also can give personal feedback because of the immediate vicinity to the library. A special services newsletter, which was launched after the survey, subject database analysis for scientists as well as curricular and individual library training courses (information literacy program) also preserve approach to the customers. After initial problems a high-quality collection of still important printed material as textbooks and research books together with e-books and e-Journals was built up. Databases are offered by DBIS and the federative medical search engine Medpilot of the "Zentralbibliothek für Medizin, Köln". Thus a strategic subject search is possible. By establishing the open source library management system Koha embedded in a resource discovery system (RDS) context the quick access to the up to 40,000 volumes limited print collection plus lots of electronic resources through an integrative user interface is achievable. As to the diversity of user groups web portal solutions for students (Moodle), academic staff, external users or corporate clients have to be considered. Library building with furnishing and basic technical devices, library user regulations and workflows are further strategic steps on the way to develop a normal academic library and a special library for the health sciences within the concept of the "Gesundheitscampus Bochum". [ABSTRACT FROM AUTHOR]

In this paper we analyse and compare the opening hours of 50 randomly selected university libraries in Austria, Germany, Canada and the USA. Thus we want to answer five concrete questions concerning opening hours, such as ''Is there a correlation between opening hours and size of a library?'' The study reveals for example that larger libraries have extended opening hours. [ABSTRACT FROM AUTHOR]

At the university library in Oldenburg a new „learning space" was created at the cost of „traditional" library services. Thanks to a project for the organisational integration of IT services and library, it was possible for the first time to meet changed users' needs with an overall concept. As a result, library and IT services are now jointly available at one location. [ABSTRACT FROM AUTHOR]

Based on several evaluations the university library has met the challenge to issue a fundamental process of reorganisation. The changes involve internal workflow as well as a new definition of the library's duties and responsibilities regarding their patrons. The article describes this ongoing process of a library on its way to an one-tier system. [ABSTRACT FROM AUTHOR]

This article discusses how the Academic Library of the University of Vienna in Vienna, Austria used Quick Response (QR) Codes, a bar code, in order to help library users find works that were not available in a printed format on the online library database. Topics discussed include how many library users were not familiar with the online database, how they glued the QR Codes to the library shelves as place holders, and how people with smart phones were able to access the items using the codes.