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The article discusses the "Virtual International Authority File (VIAF), which is a virtual authority file that merges existing authority files. The goal of the program is to link all international authority files together, so that the user can access publications in his preferred language via the internet. In forefront of the launch of the VIAF a meeting during the annual International Federation of Library Associations and Institutions congress 2011 in San Juan, Puerto Rico was arranged.

The article discusses several lectures that focused on library user behavior and on services for library users. The lectures were held at the 100th German librarians' retreat that took place in Berlin, Germany in June 2011. The main lecture, given by the librarian Lynn Connaway, focused on providing library users with certain tools and services, eliminating barriers preventing library users from accessing certain services, and encouraging library users to learn how to use the internet resources.