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From the users' point of view two aspects are essential for the quality of library online services. On the one hand, relevant content must be available. On the other hand, it should be simple and intuitive to find and to access this content. Therefore, the topics usability and usefulness are of great importance for libraries. This article describes how these two aspects can be evaluated and how libraries can use BibEval and PECI for assessments of their own services. [ABSTRACT FROM AUTHOR]

The article discusses several lectures that focused on library user behavior and on services for library users. The lectures were held at the 100th German librarians' retreat that took place in Berlin, Germany in June 2011. The main lecture, given by the librarian Lynn Connaway, focused on providing library users with certain tools and services, eliminating barriers preventing library users from accessing certain services, and encouraging library users to learn how to use the internet resources.