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Libraries and the activity of librarians show ethical implications in all their functional areas. This will be demonstrated by a couple of practical examples. Included are ethical conflicts and dilemmas with regard to collection building Internet access, and indexing as well as privacy and equal treatment or inclusion and integration of minorities. It will be demonstrated how important ethical reflections guided by standards of professional ethics are and how they facilitate to find appropriate problem solving. [ABSTRACT FROM AUTHOR]

From the users' point of view two aspects are essential for the quality of library online services. On the one hand, relevant content must be available. On the other hand, it should be simple and intuitive to find and to access this content. Therefore, the topics usability and usefulness are of great importance for libraries. This article describes how these two aspects can be evaluated and how libraries can use BibEval and PECI for assessments of their own services. [ABSTRACT FROM AUTHOR]

The article discusses the transition, challenges and strategies of public libraries to the digital age on the example of the Main Library of Vienna, Austria. The library improved its accessibility, created new working space for e-readers, and division into college-areas to improve their flexibility. Other topics mentioned were integration and presence of social media at the library, devolpment of digital choices such as ebooks, and the use of the internet at the library.

This article presents the topic of the usage of the internet in libraries and how libraries have increased their functions and made their collections more accessible. With the advent of web 2.0, the internet has become more of a place for collective intelligence and a more simpler, interactive user guide. The author examines how libraries can incorporate this interactive platform to let users help design the services of the library.

The article discusses the "Virtual International Authority File (VIAF), which is a virtual authority file that merges existing authority files. The goal of the program is to link all international authority files together, so that the user can access publications in his preferred language via the internet. In forefront of the launch of the VIAF a meeting during the annual International Federation of Library Associations and Institutions congress 2011 in San Juan, Puerto Rico was arranged.

The article discusses several lectures that focused on library user behavior and on services for library users. The lectures were held at the 100th German librarians' retreat that took place in Berlin, Germany in June 2011. The main lecture, given by the librarian Lynn Connaway, focused on providing library users with certain tools and services, eliminating barriers preventing library users from accessing certain services, and encouraging library users to learn how to use the internet resources.