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1. Benutzersupport via Chat: Ein Praxis- und Erfahrungsbericht der HeBIS-Verbundzentrale.

Author

Albrecht, Rita

Subjects
*LIBRARIES & the Internet, *ONLINE chat, *LIBRARY software, *SOCIAL media, *LIBRARY users, *CHARTS, diagrams, etc.
Abstract

The article discusses a field report on providing support to users of the library system in Hesse, Germany, on online chat. The goal was to make the database and search engine more user-friendly and to meet the users´ demand for a search tool like Google. Other topics mentioned include statistics on how library users use new media, the role of QuestionPoint Widgets, and how libraries can use social media networks.

Published
2012

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