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In the last decade the European residential market has seen radical social and economic changes. The economic situation and heterogeneous housing demand has created the necessary conditions for the development of new housing models. This paper introduces the methods, procedures and tools of a process model for new construction or retrofitting of residential buildings called Collective Self-Organised (CSO) housing. The CSO process model is characterized by service sharing, reduction of construction costs and use of high energy performance technologies developed through the PROFICIENT research project financed by the European community's 7th framework programme (GA N°312219). The paper also presents an example of a Dutch CSO housing project named 'De Hallen'. [ABSTRACT FROM AUTHOR]