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According to Jorge Garcia Badaracco, the gaze with which a patient is observed greatly influences the outcome of the treatment. To help the people to discover their "healthy virtuality", it is necessary that first the person in charge of the treatment observes it. Starting from this assumption, the authors reflect on what are the factors (intrinsic and extrinsic) that influence the gaze, and how important it is to modify first the way in which the caregivers observe patients and their families. Fear is a core element in contributing to the raise of defenses. It is the normality that can frighten a person suffering from psychosis, as well as his family and his caregivers, preventing him/her from seeing his/her "healthy virtuality". Have access to it implies tolerating deep pain; doing it within a multi-family psychoanalysis group help family members and practitioners to feel less frightened and less suffering. [ABSTRACT FROM AUTHOR]