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The article reports on the study of users' point of view in library evaluation. It states that library evaluation from the users' point of view is divided into the reflection method, collaboration method and into the independent evaluation method. It shows that library evaluation based on users depends on the users' reflected evaluation, collaboration with librarians, and established independent organizations. The study also mentions that the reflection method is made up of assessment satisfaction, outcome and SERVQUAL while the collaboration method is composed of public and team specialists.