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This concept paper focuses on the challenges in healthcare volunteers by exploring the issues faced by Malaysia while conducting relief missions. This will help them to support and develop role plans to increase their preparedness in the field. This paper will explore the challenges faced by healthcare volunteers and their response to the COVID-19 crisis. The challenges of healthcare volunteers have tremendous increased when COVID-19 hit the world. The role of healthcare volunteers is undeniably important in the field and often said to be the backbone in humanitarian assistance especially to the government agencies and non-governmental organizations (NGOs). However, the development of healthcare volunteering activities is still insufficient and at an unsatisfactory level. There are cases which the volunteers still lack of experience, training and preparation when dealing with the COVID-19 pandemic. This issue can be seen clearly when the Malaysian government, through the Ministry of Health Malaysia (MOH) urged for more healthcare volunteers to come forward to assist MOH against the COVID-19 pandemic issue. Healthcare volunteers tend to have the great potential to provide important and substantial support to governments and NGOs. This is hoped to be an inspiration to healthcare volunteers to help against the COVID-19 pandemic and to the social's well-being psychological and development of the community. In this concept paper, the author will explore the challenges in order to increase the preparedness of volunteers and their effectiveness in providing assistance to the community in the COVID-19 pandemic situation. [ABSTRACT FROM AUTHOR]