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Enterprises employ information systems to execute their day-to-day business operations. To enhance their competitive edge through efficient process management, organizations implement business policies. This paper aims to propose a method that combines two approaches: evidence-based policymaking and process mining, to facilitate process reengineering. Many evidence-based approaches based on process mining techniques have been conducted to evaluate process performance through measurements. However, these approaches mainly concentrate on individual process instances, whereas assessments of Business Process Redesign (BPR) primarily employ comprehensive performance measurements, such as overall process performance. This study suggests a method for analyzing process execution time, including Cycle time, Lead time, and Activity time, for evidence-based policymaking in information systems using process mining. Several Key Performance Indicators (KPIs) have been defined for the evidence-based management of business processes to pinpoint process bottlenecks. The results demonstrate that evidence from process mining can be utilized to validate the effectiveness of existing policies.

In this research, according to the existing gaps and research objectives, at first, a review of the literature on the subject and research background in the field of key performance indicators has been done. According to the results of the research background, a list of frequent indicators was obtained. In the rest of the research, using Q method and related software as well as questionnaires (48 questionnaires completed by 4 groups of stakeholders including employers, contractors, consultants, and project managers) were analyzed by factor analysis. Though this research has been done in the field of residential, office, and commercial buildings, the overall research process can be implemented in all projects and identify the views of different stakeholders. By identifying the different views of stakeholders, their serious similarities and differences were identified and conflicting views analyzed. The evaluation results show that there are many similarities between the views of one of the identified factors in one stakeholder group, with another factor in another stakeholder group. For instance, the second view of the contractor and the second view of the project manager or the first view of the employer and the third view of the project management are very close. Generally, the key performance indicators including time, quality, safety, and cost and procurement of construction projects seem to be of great importance and can cover the concerns of many stakeholders. Time and quality indicators were present in the priorities of the first views of all stakeholders. Finally, the practical project management dashboard should be designed with a small number of metrics that have a significant impact on project success. The results of this research and the introduced priority indicators that were agreed upon by all stakeholders (Like time and quality) can be appropriate indicators for evaluating the performance of the project.

Background and Aim: Taking a wide range of medications in Multiple sclerosis (MS) patients can lead to side effects and drug interactions. Therefore, the use of intelligent systems such as drug monitoring systems can help in the effective and timely treatment of MS disease. In this regard, the present study was conducted to design, development, and evaluation of the drug monitoring system for multiple sclerosis patients. Materials and Methods: The present descriptive-developmental study was performed in four stages. In the first stage, by searching the library resources and valid guidelines, the minimum data set was determined and provided to neurologists and MS fellowships in the form of checklists for validation. Then the software was designed logically and coded based on the opinion of experts. In the last stage, the software was evaluated by end-users. Results: The information elements in the software design were categorized into patient demographic information, medical history, clinical signs, imaging procedures, laboratory tests for ocrelizumab and fingolimod drugs, counseling, and treatment data. Finally, the performance of the drug monitoring system was evaluated with an average of 7.9 and was approved by users. Conclusion: The results of software evaluation showed that the drug monitoring system can help general practitioners, neurologists, and MS fellowships in monitoring and follow-up of patients and lead to increased patient safety.

Key performance indicators are a useful tool in the field of operations management and help senior managers in the organization continually to improve their processes. In research information systems, data is considered as a valuable resource throughout the research process and much of the added value created in this process depends on the quality of the research data. Data quality control, on the other hand, is one of the most important activities to ensure that the quality of an organizationchr('39')s output is optimal, and is nowadays achieved through a powerful tool called control chart. In this paper, indicators such as accuracy, completeness and precision have been developed to monitor the performance of research information systems. The dissertation / thesis data of postgraduate students throughout the country that are disseminated in the GANJ System are monitored using the I-MR control chart. The results of continuous monitoring of data quality in different indices shows that in some of the newly integrated systems, there is a great deal of fluctuation in some indicators such as lack of familiarity with the system and information recording and lack of adequate training in some indices such as accuracy and precision. Lastly, providing timely feedback to students on data quality issues, appropriate notifications when completing fields for graduate students, and providing visual training and formulating necessary guidelines introduced as corrective actions to improve data quality and production process capability.

The present study aims to provide a framework for evaluating the performance of the organization using two prominent methods of data envelopment analysis and balanced scorecard, so that the organization can implement the process of performance evaluation with comprehensive and comprehensive metrics that translate strategies and long-term objectives of the organization. In this research, the efficiency of 20 branches of Sina Bank using indicators that were selected according to the strategies and long-term objectives of the organization in four stages using the DEA model in each of the four perspectives of the balanced scorecard based on the cause and effect relationships of the four perspectives was calculated. Then, the efficiency of the branches is calculated without considering the cause and effect relationships of the four perspectives of the balanced scorecard and the dynamics of the internal organization processes. After determining the efficiency of the branches, for inefficient branches in each of the four perspectives of the balanced scorecard, the benchmarks were introduced from efficient branches and performance improvement solutions were presented for inefficient branches.

Today, business intelligence is regarded as a competitive advantage and a critical factor in the success of organizations. Business intelligence integrates the organization's data and information and enables managers to control and navigate key organizational processes. researchers have referred to improving organizational performance by employing business intelligence in organizations, there has not been a comprehensive study of the process of influencing business intelligence on key performance indicators, especially in the area of ​​economic holding performance. In this regard, the present study aimed to investigate the impact of business intelligence as a knowledge management tool on improving key performance indicators with system dynamics approach in investment holding. The statistical population of this study consists of managers, experts, experts and experts in management and economic sciences in investment holding. In order to collect data and extract the indices, while reviewing the literature on the subject and researches, the indices were extracted through qualitative and quantitative methods.In order to investigate the impact of business intelligence and KM on key indicators of investment holding performance, a system dynamics approach was used. Key functions of the organization are net profit index, return on capital and economic growth.

Objective: The present study aims to identify key indicators of sustainable development performance in the petrochemical industry of Iran. Moreover, we tend to provide rankings and pairwise comparison of subordinate companies which are related to one of the holding companies of this industry. Additionally, the present study aims at identifying strategic points regarding all indicators and their rankings and also recognizing the most important KPIs regarding the 5-year sustainable development performance. Methods: In this research, Stochastic Multi-criteria Acceptability Analysis is used that is a new member of Multiple-criteria decision analysis methods. The sampling was done through quota non-probability method. Results: the results indicated that economic perspective's KPIs include revenue growth, return on assets, and profit to revenue ratio. Environmental perspectives include fresh water usage, greenhouse gas, flaring gas, oil spills, and waste reduction. Also, preventing corruption, injury rate and development and workforce training are the KPIs regarding social perspective. Having provided rankings and comparison among the companies, flaring gas was identified as the most important KPI related to sustainable development. Conclusion: This research can address all companies related to the petrochemical industry, to consider all perspectives of corporate governance. Not only value creation for all stakeholders should be the goal of this kind of companies, but they should also emphasize on flaring gas as the most important KPIs.

Background and aims: The safety and health performance measurement, designed to provide the necessary information on the concern to progress and the current state of the organizationchr('39')s strategies, processes and activities. The purpose of this study is to present a new model for the development of safety performance indicators using the probability risk assessment model and applying expertschr('39') opinions. Methods: This descriptive-analytic study was carried out in 3 steps: categorize of the construction face activities and its related hazards identification; formation of the accident causal network occurred in the oil and gas refinery construction phase using the Bayesian network and the selection of key performance indicators using AHP method. Results: The statistical analysis of the recorded accidents showed that 21% of the incidence rate is related to the falling. Among all the construction phase activities, using the WBS analysis of the project, 27 activities with work at height risk of were identified. 18 active performance indicators were extracted the accident causal network that using SMART criteria and occurrence probability rate Calculated from the Bayesian network was selected as 5 active key performance indicators. Conclusion: Determining the leading performance indicators is influenced by various organizational, managerial, operational and other factors. As the project progresses, the nature and level of risk of the operation of construction projects is changing. Therefore, indicators of safety performance measurements in these projects should be sensitive to rapid changes. For this reason, active indicators with a short-term measurement period are more effective in measuring the safety performance of construction operations.

Background and Aim: Taking a wide range of medications in Multiple sclerosis (MS) patients can lead to side effects and drug interactions. Therefore, the use of intelligent systems such as drug monitoring systems can help in the effective and timely treatment of MS disease. In this regard, the present study was conducted to design, development, and evaluation of the drug monitoring system for multiple sclerosis patients. Materials and Methods: The present descriptive-developmental study was performed in four stages. In the first stage, by searching the library resources and valid guidelines, the minimum data set was determined and provided to neurologists and MS fellowships in the form of checklists for validation. Then the software was designed logically and coded based on the opinion of experts. In the last stage, the software was evaluated by end-users. Results: The information elements in the software design were categorized into patient demographic information, medical history, clinical signs, imaging procedures, laboratory tests for ocrelizumab and fingolimod drugs, counseling, and treatment data. Finally, the performance of the drug monitoring system was evaluated with an average of 7.9 and was approved by users. Conclusion: The results of software evaluation showed that the drug monitoring system can help general practitioners, neurologists, and MS fellowships in monitoring and follow-up of patients and lead to increased patient safety. [ABSTRACT FROM AUTHOR]

Key performance indicators are a useful tool in the field of operations management and help senior managers in the organization continually to improve their processes. In research information systems, data is considered as a valuable resource throughout the research process and much of the added value created in this process depends on the quality of the research data. Data quality control, on the other hand, is one of the most important activities to ensure that the quality of an organization’s output is optimal, and is nowadays achieved through a powerful tool called control chart. In this paper, indicators such as accuracy, completeness and precision have been developed to monitor the performance of research information systems. The dissertation / thesis data of postgraduate students throughout the country that are disseminated in the GANJ System are monitored using the I-MR control chart. The results of continuous monitoring of data quality in different indices shows that in some of the newly integrated systems, there is a great deal of fluctuation in some indicators such as lack of familiarity with the system and information recording and lack of adequate training in some indices such as accuracy and precision. Lastly, providing timely feedback to students on data quality issues, appropriate notifications when completing fields for graduate students, and providing visual training and formulating necessary guidelines introduced as corrective actions to improve data quality and production process capability. [ABSTRACT FROM AUTHOR]

Background & Objectives: Accreditation, as a formal external evaluation system, has a critical role in improving quality, safety and effectiveness of hospital services. The aim of this study was to evaluate the effects of accreditation standards on the performance of Accident and Emergency (A&E) departments of hospitals in Sari, Iran. Methods: This cross-sectional descriptive - analytic study was carried out in eight hospitals in Sari, Iran. Information related to the accreditation scores and five performance indicators of A&E departments (i.e., average triage time, percentage of cardiopulmonary resuscitation failure, percentage of patients who were decided upon within 6 hours, percentage of patients sent out of the A&E department within 12 hours and percentage of patients left A&E department against the medical advice) in (March 2013 and March 2014) and (March 2014 and March 20115) were gathered form hospitals and accreditation office of Mazandaran University of Medical Sciences. Data were analyzed through SPSS (V.22) software and using descriptive and inferential statistics. Results: The mean scores of accreditation of A&E departments in 2013 and 2014 were 76% and 62.2% respectively. The differences between performance indicators of A&E departments in 2013 and 2014 were not statistically meaningful. There was no significant relationship between accreditation and the performance of A&E departments of hospitals. Conclusion: Accreditation did not improve A& E performance in Sari hospitals. Hence, there is a pressing need for improving hospital accreditation system including standards, methods and surveyors. Besides, hospital managers should use internal quality management systems to complement and strengthen the impact of external accreditation system in improving key performance indicators of hospitals. Keywords: Standard, Accreditation, Accident and emergency department, Key performance indicators, Hospital Citation: Pourreza A, Mosadeghrad AM, Zoleikani P. The Impact of Accreditation on the Performance of Hospital Emergency Departments. Journal of Health Based Research 2017; 3(3): 277-295.

Background: in order to quality improvement, accreditation standards implemented with focus on the clinical and non clinical services. A nationwide intervention such as hospital accreditation can affect on measures related to the provision of high quality services. Indeed, such devices can be considered as effective tools in macroeconomic health sector policymaking. The main objective of current study was to investigate the effect of accreditation system on the key performance indicators of hospitals affiliated to Tehran University of Medical Sciences. Materials and Methods: The study was a semi-experimental and descriptive-analytical one which conducted longitudinal using an Interrupted Time Series Analysis approach. Data related to the key performance indicators including average long of stay, Caesarean percent, turnover rate, patient satisfaction percent, bed occupancy rate, self-ordered discharge from emergency room and net death rate) was accumulated through multiple visits to the hospitals during 2012-2014. STATA software was used for data analysis. Results: The study results revealed that based on implementation of accreditation model, the average stay of patients in the hospitals cesarean section rate and turn-over intervals decreased, while the percentage of patient satisfaction and bed occupancy average increased. Moreover, self-ordered discharge from emergency room and average of net death rate indicator showed no change. Conclusion In general, it can be concluded that the health system partially has achieved a part of their objectives means key performance indicators promotion as a result of hospital accreditation implementation in hospitals affiliated to Tehran University of Medical Sciences. In order to assess more accurate investigation and understanding the nature of the system effectiveness, analysis of different aspects of hospitals performance indicators and the nature of their changes in longer period seems to be helpful.

Introduction: Considering the growth of cancer in the world and also in Iran, the oncology ward is considered as one of the most significant wards in hospitals. Information quality plays a key role in improving the performance of this ward. Dashboards can track the key indicators and improve the performance of oncology wards through transferring information to managers.Therefore, the current study aimed to identify the performance indicators for oncology wards, based on the the needs of decision makers, and then design and evaluate an appropriate dashboard. Method: In the first stage, the key performance indicators were determined using a questionnaire which was completed by all 30 oncology administrators in private hospitals as well as hospitals affiliated with Medical Universities in Tehran. In the second stage, QLIKVIEW software was used to design a dashboard which was evaluated by hospital directors, and directors of the oncology wards in Shohada Haftom Tir and Firouzgar Hospitals. Results: Seven key performance indicators, including the number of patients, days off, hours of training, personnel, complaints, as well as income and expense were identified. The satisfaction mean scores of hospital directors, the technical staff and the internal director of the oncology ward were 7.5±0.32, 7.4±0.39, and 7.3±0.37, respectively. Conclusion: Dashboards can collect data scattered between various depatments, summarize them, and provide key performance indicators. The information available in dashboards in oncology wards can provide a basis for informed decision making to improve the performance of the ward. [ABSTRACT FROM AUTHOR]

The objective of this research is identifying the key performance indicators of organization based on Balanced Score Card approach and studying their role on the improvement of productivity of organization. This is a survey and cross sectional research that implemented in summer, 1391. The population is the chief and mid executives of Isatis pasteurized milk industry in Yazd (N=35). Based on Cochran's sampling formula, 32 people, were selected with random sampling. Data gathering was done by questionnaire. Data were analyzed based on proper Statistics tests and Fuzzy Topsis. From the 18 key performance indicators of company, the managers believe that 5 criteria are more influential in improvement of productivity. The commitment to organizational aims (the productivity of employees were the critical factors). Among the other critical success factors which influence on productivity are the effectiveness of marketing in customer perspective, cost control in financial perspective, and repairs and maintenance in internal processes perspective.

Background: in order to quality improvement, accreditation standards implemented with focus on the clinical and non clinical services. A nationwide intervention such as hospital accreditation can affect on measures related to the provision of high quality services. Indeed, such devices can be considered as effective tools in macroeconomic health sector policymaking. The main objective of current study was to investigate the effect of accreditation system on the key performance indicators of hospitals affiliated to Tehran University of Medical Sciences. Materials and Methods: The study was a semi-experimental and descriptive-analytical one which conducted longitudinal using an Interrupted Time Series Analysis approach. Data related to the key performance indicators including average long of stay, Caesarean percent, turnover rate, patient satisfaction percent, bed occupancy rate, self-ordered discharge from emergency room and net death rate) was accumulated through multiple visits to the hospitals during 2012-2014. STATA software was used for data analysis. Results: The study results revealed that based on implementation of accreditation model, the average stay of patients in the hospitals cesarean section rate and turn-over intervals decreased, while the percentage of patient satisfaction and bed occupancy average increased. Moreover, self-ordered discharge from emergency room and average of net death rate indicator showed no change. Conclusion In general, it can be concluded that the health system partially has achieved a part of their objectives means key performance indicators promotion as a result of hospital accreditation implementation in hospitals affiliated to Tehran University of Medical Sciences. In order to assess more accurate investigation and understanding the nature of the system effectiveness, analysis of different aspects of hospitals performance indicators and the nature of their changes in longer period seems to be helpful. [ABSTRACT FROM AUTHOR]