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This research focused on the process of importing containerized cargo, specifically the prime granite product drained by a port in Northeastern Brazil in order to identify performance metrics in the interrelationship between the port and bonded warehouse agents. Interviews were conducted with agents responsible for the process of importing prime granite and mapping the product chain and surveying the activities carried out by the port and the bonded warehouse. Thus, it is possible to apply the Supply Chain Operations Reference Model (SCOR) logistics approach, which aims to improve the supply chain. In this work, the process and performance sections of the SCOR model are highlighted. The activities carried out in the prime granite chain were systematically structured and the corresponding metrics were identified. [ABSTRACT FROM AUTHOR]