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This paper describes models and conditions for the application of the Mass Serving Theory in order to analyze relations between clients demanding the service and channels which provide the service as well as to design technological elements in the optimal regime for the given maintenance system. Based on the actual data collected and the statistical analysis of the expected intensity of combat vehicle arrivals and queuing at service for technical maintenance, the mathematical modeling of a real process of queuing was carried out and certain parameters quantified, in terms of determining the weaknesses of the existing models and the corrective actions needed. [ABSTRACT FROM AUTHOR]

This paper proves that the application of the PROMETHEE method, one of better known methods of multicriteria optimization, can be used as a generalized criterion for many different situations when solving diverse problems and at all levels of the military organization. The decision-making process can be simplified, resulting in a higher level of reliability of decisions of the Ministry of Defence and higher levels of command in Serbian Armed Forces while solving important multicriteria problems above all. [ABSTRACT FROM AUTHOR]