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The role of libraries in the lives of users changes depending on the trends encouraged by information technologies. Through cultural and professional development policies, many factors cause the status of public libraries to change, both in relation to normative instances and in relation to the community they serve. Dealing with the opinion of users is the first step in the professionalization of library activities. This paper analyzes the results of the survey Libraries through the Eyes of Users conducted among the users of the public libraries of Montenegro at the end of 2018. The survey is an integral part of the doctoral dissertation New Communication Paradigm in the Network of Public Libraries in Montenegro. According to the available documentation, this is the first survey of this kind conducted among the users of public libraries in Montenegro. The results of the survey indicate clearly that the situation in the public librarianship of the country can be changed only by introducing a new communication paradigm based on the use of modern media and technological achievements. The digital environment has a direct impact on the organization of work in public libraries and the development of new customer services. The aim of the survey is to determine the current situation and give suggestions for improving and affirming the work of public libraries, based on the specific attitude of users about library products. Guidelines for the introduction and integration of modern technological innovations in the work of public libraries must be based on examples of good practice in library and information systems of more developed European countries. The aim of the survey was to measure the level of satisfaction of the users of Montenegrin public libraries with the quality of customer services. By summarizing the results of the research, for the first time, the professional public has gained accurate insight into the views of users on library products, as well as on the infrastructural, personal, and informative qualities of the libraries. The social goal of the research is that the National Library Đurđe Crnojević, the Ministry of Education, Science, Culture and Sports, local governments, cultural representatives, and the professional public use its results in order to implement specific activities in the process of providing conditions for modern functioning of all public libraries in Montenegro. [ABSTRACT FROM AUTHOR]