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The goal of this Master's thesis is to describe the services in the electronic tolling system in the Czech republic with a focus on services of financial intermediaries and customer services center, with which come users in contact most frequently. In the capture "Electronic tolling system" are on the base of the analyzed literature presented the technological approaches to construct the electronic tolling systems, a legislative framework for them and the characterization of the Czech tolling system. The section devoted to the services of financial intermediaries describes the institutional framework of their operations, selected products of them and considerate about possible form of their products in term of the European tolling service. The capture dedicated to customer services center describe its position within the system, its organizational structure and on the base of users requirements frequency describes the most common questions of them. On the end of the capture considerate about possible forms of its functions in terms of European interoperable tolling system. The conclusion summarizes the information from all the captures and its assessing the meets of individual objectives