Search

Your search keyword '"conversational agent"' showing total 2 results
Start Over Descriptor "conversational agent" Language spanish; castilian
2 results on '"conversational agent"'

1. HOW TO CREATE A PSYCHOLOGIST-CHATBOT

Author

Miriam Romero, Cristina Casadevante, and Helena Montoro

Subjects
chatbot, conversational agent, psychological assessment, technology, artificial intelligence, Psychology, BF1-990
Abstract

In recent decades, the development of conversational agents or chatbots has increased, especially in the commercial sector. Although the first chatbot in computational history was presented as a psychotherapist, few virtual agents with this type of function have been built since then. In the present article we describe the fundamental aspects of designing a psychologistchatbot and, more specifically, a bot with psychological assessment functions. We review the available tools and the basic concepts for its construction. We also propose a series of assessment objectives that would guide the conversational agent’s dialogue. Finally, we discuss the advantages and disadvantages of chatbots and the scientific guarantees that they need to fulfill.

Published
2020
Full Text
View/download PDF

2. Implementation of a chatbot based on artificial intelligence language model to respond to frequently asked questions from university students

Author

Espinosa-Luna, Bruno Hiroshi, Castillo-Oliva, Johann, Montañez-Díaz, Bruno Adrián, and Mendoza-De-los-Santos, Alberto

Subjects
university care, atención universitaria, conversational agent, soporte estudiantil, GPT, asistente virtual, virtual assistant, student support, agente conversacional
Abstract

The use of virtual assistants is common in the service processes of different universities around the world. Nowadays, several artificial intelligence tools such as natural language processors are offered for a more efficient development of this service. This article presents the implementation and usability evaluation of a chatbot based on the GPT-3.5-Turbo artificial intelligence language model for the attention of first semester students of Systems Engineering at the National University of Trujillo. The research design was pre-experimental and the chatbot usability questionnaire or CUQ was applied as a research instrument. The results obtained were that the chatbot presents an acceptable level of perceived usability and 93% of students agreed that the answers provided by the virtual assistant were useful. The conversational agent stood out in ease of use and navigation, and also exhibited problems in understanding the questions asked by the user and providing answers in a natural way. El uso de asistentes virtuales es común en los procesos de atención de distintas universidades alrededor del mundo. En la actualidad, se ofrecen varias herramientas de inteligencia artificial como procesadores de lenguaje natural para el desarrollo más eficiente de este servicio. El artículo expone la implementación y evaluación de usabilidad de un chatbot basado en el modelo de lenguaje GPT-3.5-Turbo para la atención a estudiantes de primer ciclo de Ingeniería de Sistemas de la Universidad Nacional de Trujillo. El diseño de la investigación fue pre-experimental y se aplicó el cuestionario de usabilidad de chatbot o CUQ como instrumento de investigación. Los resultados obtenidos fueron que el chatbot presenta un nivel de usabilidad percibida aceptable y el 93% de estudiantes estuvieron de acuerdo de que las respuestas brindadas por el asistente virtual fueron útiles. El agente conversacional destacó en la facilidad de uso y navegación, además, se exhibió problemas en entender las preguntas realizadas por el usuario y de brindar respuestas de forma natural.

Published
2023
Full Text
View/download PDF

Catalog

Books, media, physical & digital resources
See catalog results