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Access to justice is one of the main problems faced by consumers in the 21st century. In this sense, this paper analyzes the consumer's position in the face of new technologies and their access to justice. In addition, through a comparative approach, it studies the one-stop shop model existing in Europe and its possible implementation in Chile. Finally, an analysis is offered on the use of new technologies in the legal process and how they can improve access to justice for the consumer. In this way, it identifies the existing progress in Chile in this area, as well as the need to improve the consumer's position in relation to new technologies and how they can reduce barriers to access to justice. [ABSTRACT FROM AUTHOR]

Research shows that the style used by a supervisor to manage his/her subordinates determines the organizational climate perceived by the latter. At the same time literature argues that organizational climate perceptions affect the work performance of the subordinates. Most of this research has been conducted with samples of managers from North America and Europe. Nevertheless employee management tends to be highly determined by the characteristics of local culture. This paper presents the results of a study about the managerial styles used by a sample of Chilean managers and its relationship to the organizational climate perceived by their subordinates. Two measures of managerial styles perceptions are used to predict the subordinate's organizational climate perceptions. These results are discussed in consideration of previous literature, local results are compared to those obtained in other cultures, and findings are discussed in relation to local work culture. [ABSTRACT FROM AUTHOR]