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The objective of this paper is to identify the contributions that internal communication has on the functioning of higher education organizations by analyzing the current state of research on the subject. For this purpose, a systematic review was carried out following the PRISMA methodology. The search for articles in the open databases Redalyc and Dialnet and in the closed databases Ebsco-Academic Search Ultimate, Ebsco-Business Source Complete, Web of Science was based on 328 articles to which four filters were applied, resulting in a fi- nal corpus of 18 articles. The main findings determined that the topic has been developed mostly by authors from Latin America; the research takes into account all educational agents (students, teachers, administrators and managers) and mainly has four approaches: internal communication and its relationship with other elements; from the approach of the inclusion of digital media; as part of organizational functioning and from the training of communication professionals. It is concluded that internal communication is considered an important element for the fulfillment of organizational objectives and the generation of motivation, sense of belonging and integration of all personnel. However, it is considered as implicit in the functioning of educational organizations and therefore specific planning, development and evaluation processes are not carried out. Greater attention should be paid to internal communication in order to exploit its potential as a strategy for the improvement of educational organizations. [ABSTRACT FROM AUTHOR]

The research context that this article seeks to show the different models of college, from the evolution and development of universities and their management in Latin America, particularly in Chile, and how they affect the development of societies, both past and contemporary, highlighting some similar and different characteristics that they have. It should be noted that the Chilean model of education has been considered to have a great impact on some countries in Latin America, especially in Colombia. Moreover, the general objective of this research was the reflection on the reforms of higher education in Latin America and the impact these reforms have had in recent years in Chile, which seem to have created a high dissatisfaction in the social context, due to the excessive commercialization of educational services. For the development of this paper an extensive review of the literature, which accounts for the phenomenon to be investigated is made and semi-structured interviews were carried out to experts in the field, which helped to understand what authors explain in the literature concerning models and educational reforms in Latin America and the current situation of education in Chile, thereby achieving a clear vision of the reality of the problem. [ABSTRACT FROM AUTHOR]

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