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Law 8/2021 of 2 June allows people with hearing impairments to decide on the support they need to live a fuller and more independent life. The aim of this paper is to study the expert report and the models of support for the hearing impaired, to meet the professionals involved and to make proposals to promote the systematisation of professional practice. The method used was a literature review and the extraction of primary data using a semi-structured interview technique with open questions. The results show that it is essential to know the codes of the hearing impaired to make informed decisions. Social workers from psychosocial teams are the most appropriate professionals to guide the hearing impaired in making decisions about the support they need, given their competence in assessing the personal, social, and support network spheres. The research concludes with contributions to promote the systematisation of the expert report and the support assessment scale. [ABSTRACT FROM AUTHOR]