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This paper analyzes the behavior and evaluates the competitiveness factors in the province of Villa Clara, supporting the analysis methodology Diamond Porter (1990), the expert method and the study of theoretical and conceptual foundations of competitiveness. The discussion of the results showed the existence of economic, political and social rights that need to be managed in order to contribute to the increased competitiveness in the country through the development of projects, mainly in the productive sectors and in particular in the traditional products and the sugar industry, with the aim of rescuing. Another sector that also contributes to the increase of competitiveness in the territory is the tourism industry, focusing on the territory that the multiplier effect, to enhance the linkage with other sectors, and strengthening the local production. [ABSTRACT FROM AUTHOR]

This paper presents a procedure in order to measuring and assessing the external client's satisfaction in Cuban technology-based enterprises, using a single project approach with an application case in the hydraulic sector. The procedure is carried out in stages that provide essential outcomes to the organization. As a part of the procedure, "quality attributes and dimensions" of the product are identified. Then, the instrument to assess the client´s satisfaction is designed, validated and applied. Finally, an integral index of the external client's satisfaction is defined. Among the main results of this research are the definition and assessment of the quality attributes that define the projects and an integral index that permits to assess the perceived quality of management from the client's perspective, and allows taking corrective measures and planning actions in order to avoid any possible deterioration of this indicator. [ABSTRACT FROM AUTHOR]

The Cuban economic system reforms and structural changes, functional and organizational, that are undertaken throughout the enterprise system, make their institutions to be prepared to achieve the objective of continuing its development mission. In this context, the enterprise object of study should seek new markets and introduce new services, to maintain its leadership and competitiveness. This paper analyzes the company's internal preparation to assume a high national demand service, for it is used as a diagnostic tool, the Balanced Scorecard. [ABSTRACT FROM AUTHOR]

The objective of this paper is to analyze the increment in the level of contributions of an organization to the society, as an essential strategic goal, considering that such contributions are comprised of both the financial contribution, and an entire group of internal results and those which have an impact on society, that contribute to improve the people' quality of life. The elaborated procedure is used as a methodological base in order to develop and implement the Methodology for the Integral Evaluation of Companies. Based on the system approach applied to organizations and on the importance that is currently attributed to the knowledge management, it is made a proposal that allows the assessment of the level of contributions of an organization to the society. [ABSTRACT FROM AUTHOR]

The paper deals with the active and conscious participation of the workers in the decision-making as an indispensable condition of its labor performance and its individual development. Its main purpose is to analyze the treatment of this subject in a group of regulations of Human Resource Management and thus, to show the official spaces of participation that the workers have and the ways that it can takes. [ABSTRACT FROM AUTHOR]

In this paper are applied the Entrepreneurial Intelligence tools: inventory and evaluation of technology at the pharmaceutical enterprise "Saúl Delgado", SAUDE, it is approached to get the data analysis to establish their innovation strategy. This sector shows an interesting growing potential, which is given by national and international unsatisfied demand and the growing projected on the development for new products with powder basis for oral suspension, such as the technology acquisition which allows to enhance the plant's technological assets and consequently their technological position. [ABSTRACT FROM AUTHOR]

The improvement of processes means to optimize the effectiveness and efficiency to meet contingencies and demands arising from new and future customers, it is a challenge for traditional structure businesses. The Project Management belonging to the Telecommunications Company of Cuba S. A. (ETECSA) has its Quality Management System certificated, however, it does not have a specific continuous improvement methodology for processes which has resulted in breach of the standard requirements and has affected the effectiveness of certain process, as well as a customers' satisfaction. Taking into account the above statement, this paper has as an objective to design and implement a methodology that assures the improvement of process effectiveness and customers' satisfaction as well. A methodology of six phases was developed: diagnosis, creation of the improvement group, training, process and critical variable selection, design and implementation of the improvement program, and size up the effectiveness of the improvement works. Each phase is supported by a set of procedures, methods and techniques. As a result of its application, ETECSA has improved the effectiveness of the success key process, as well as response times to customers. [ABSTRACT FROM AUTHOR]

Data quality is a factor that is been considering more and more in modern enterprises, which is motivated mainly because of costs associated to poor data quality, for instance, data error detection and correction costs, costumer dissatisfaction, wrong decisions, etc. In order to deal with data quality topic, several information technology products have been developed which help out a lot although are not sufficient due to their primary intention is correction of data errors instead of detecting quality problem causes. Indeed the goal of this paper is to show the usefulness of The Methodology for Diagnosing Data Quality, which is based on management methods, taking as point of starting the results obtained while getting into practice this Methodology within a production enterprise. [ABSTRACT FROM AUTHOR]